Production Analyst at Cognizant in Tampa, Florida

Job Description:

Production Analyst

• High School Diploma


• Excellent Communication Skills


• Average Computer Skills


• Preferable Call Center/Customer Service Experience


• Support inbound call queue handling client calls to process payroll, enter payroll and tax information and answer questions for clients in multiple states


• Learn and maintain knowledge of the payroll processing system, wage and tax laws to develop a trusted relationship with our clients


• Provide online support, troubleshooting and handle escalations


• Take initiative to elevate the client experience, quickly resolve situations and focus on one call resolution.

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.