Patient Service Representative- Granville Pike Family Physicians at Central Ohio Primary Care in Lancaster, Ohio

Job Description:

Central Ohio Primary Care Physicians is seeking a Patient Service Representative for our Granville Pike Family Physicians office in Lancaster, OH. The Patient Service Representative is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit. This position works closely with patients, clinical teams, and business offices on accurately checking in, collecting ID and insurance cards, signatures and copay/deductible, and checking out. Responsibilities include ensuring timely patient flow into exam rooms, reporting any delays to the patients and/or Physician teams and operating the front office. The Patient Service Representative ensures that patient satisfaction goals are met or exceeded. This is a full-time role working first shift hours, Monday- Friday.

Essential Duties and Responsibilities:

•Ensure patients have a positive experience during their visit, whether in-person, telehealth and/or over the phone.

•Communicate regularly with clinical staff to ensure patients and office needs are met. Collaborate with team to create a positive patient experience. 

•Greet patients and complete established check-in procedures upon arrival. Responsible for registration, including data entry of patient information and insurance verification. 

•Collect copays, deductibles and/or outstanding balances. 

•Responsible for checking patients out and scheduling follow up appointments and communicating necessary items at time of check out.

•Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or escalate inquiries when needed. Contact patients for appointment reminders or scheduling purposes.

•Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox and general support to all office personnel.

•Ensure confidentiality of patient data and stay up to date with HIPAA regulations. 

Qualifications:

Experience, Education, Licensures & Certifications 

•Preferred: 1 year of administrative experience in a healthcare related setting

•Required: High School diploma or GED

Knowledge, Skills & Abilities

•Excellent interpersonal and verbal communication skills; as well as interpersonal relationship building abilities;

•Strong organizational and written communication skills; 

•Ability to multi-task, prioritize, manage time effectively and respond timely to patients and/or visitors;

•Strong knowledge of HIPAA guidelines and understanding of patient privacy and ability to demonstrate a high level of confidentiality; 

•Ability to work independently and in a team environment; and able to lead by example;

•Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record ( EHR systems)

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