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Senior Business Analyst-100% REMOTE at Equinix in Redwood City, California

Posted in General Business 30+ days ago.

Type: Full-Time

Job Description:

Senior Business Analyst-100% REMOTE

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents. 

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary: In this fully remote opportunity, as a Senior Business Analyst for the Global Customer Care and Experience (GCCX) organization you will be an integral part of the agile team. You will collaborate cross-functionally and leverage analyses and data-driven approaches to gather details, answer business questions and facilitate decisions.


Problem Solving/Assessment

  • Determines and applies appropriate methodologies and tools for analyzing a range of complex functional and/or cross-functional issues (sometimes with a high level of ambiguity)

  • Identifies process gaps and issues

  • Assesses impact of manual workarounds

  • Determines and utilizes appropriate methodology, including Lean Six Sigma where appropriate

  • Recommends alternative solutions, escalating to more senior members

  • Assesses priority based on fit to agreed organizational criteria

Business Requirements, Functional Design and Process Design

  • Obtains, creates and documents business requirements documents (BRDs) and user stories, engaging multiple cross-functional stakeholders

  • Prepares current and future state diagrams and manages cross-functional and cross-regional reviews of medium/high complexity

  • Works with the BSA and DEV team on solution design and development

  • Assesses solutions from multiple angles

  • Reviews functional design, working closely with BSAs and DEV teams to ensure solution meets requirements

  • Partners with stakeholders to analyze, define and document business processes within and across functional areas (may design or improve business processes using Lean Six Sigma)

Project Management

  • Creates and coordinates project plans and resources, executing them using appropriate tools and techniques

  • Works with cross-functional stakeholders to gain alignment through implementation and post-implementation stages

  • Communicates team progress

  • Creates scope, project charter and stakeholder analysis documents

  • Applies appropriate project management skills and best practices

  • Identifies and manages risks and issues

Stakeholder Management

  • Manages stakeholder expectations within and/or across functions

  • Identifies and proactively includes correct stakeholders and communicates effectively

  • Escalates to resolve complex stakeholder issues


  • May perform user acceptance testing

  • May be responsible for ensuring User Acceptance Testing is fully planned and executed

  • Develops and assigns test cases

  • Identifies testing resources

Cost/Benefit Analysis and Monitoring

  • Analyzes pre and post implementation results

  • Evaluates and quantifies expected benefits vs. actual results

  • Provides post deployment analysis, monitoring, and control

Coaching and Mentoring

  • Provides necessary feedback, guidance and/or advice to junior team members and internal staff


  • 5+ years experience in related field preferred

  • Bachelor's degree preferred

  • Knowledge of Agile principles and practices

  • Lean Six Signa Yellow belt or preferred

  • Salesforce experience is highly desired

We offer Medical, TeleMedicine, Dental, Vision, Life and AD&D insurance, 401K, Leave of absence & disability benefits, paid time off & holidays and more. 

In accordance with Colorado State Law ( the salary range for Colorado for this role is $80,000 - $108,000 year with 15% bonus target.

At Equinix, we’re tasked with leading in the communities we serve — and doing our part to help keep our communities and our teams safe. Our #IamSafeIBelongIMatter culture transcends and informs all we do. In alignment with our culture, as well as our status as a U.S. federal contractor, as of December 8, 2021, Equinix will be mandating all US-based employees to be fully vaccinated for COVID-19. If you are unable to get a vaccine due to a medical condition, or sincerely held religious belief, Equinix will consider exemption requests as an accommodation. 

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability. 

Visit our Career page here to understand about Equinix COVID-19 Vaccine Policy.

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