Posted in General Business 30+ days ago.
Senior Business Analyst-100% REMOTE
Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.
We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.
A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Job Summary: In this fully remote opportunity, as a Senior Business Analyst for the Global Customer Care and Experience (GCCX) organization you will be an integral part of the agile team. You will collaborate cross-functionally and leverage analyses and data-driven approaches to gather details, answer business questions and facilitate decisions.
Determines and applies appropriate methodologies and tools for analyzing a range of complex functional and/or cross-functional issues (sometimes with a high level of ambiguity)
Identifies process gaps and issues
Assesses impact of manual workarounds
Determines and utilizes appropriate methodology, including Lean Six Sigma where appropriate
Recommends alternative solutions, escalating to more senior members
Assesses priority based on fit to agreed organizational criteria
Business Requirements, Functional Design and Process Design
Obtains, creates and documents business requirements documents (BRDs) and user stories, engaging multiple cross-functional stakeholders
Prepares current and future state diagrams and manages cross-functional and cross-regional reviews of medium/high complexity
Works with the BSA and DEV team on solution design and development
Assesses solutions from multiple angles
Reviews functional design, working closely with BSAs and DEV teams to ensure solution meets requirements
Partners with stakeholders to analyze, define and document business processes within and across functional areas (may design or improve business processes using Lean Six Sigma)
Creates and coordinates project plans and resources, executing them using appropriate tools and techniques
Works with cross-functional stakeholders to gain alignment through implementation and post-implementation stages
Communicates team progress
Creates scope, project charter and stakeholder analysis documents
Applies appropriate project management skills and best practices
Identifies and manages risks and issues
Manages stakeholder expectations within and/or across functions
Identifies and proactively includes correct stakeholders and communicates effectively
Escalates to resolve complex stakeholder issues
May perform user acceptance testing
May be responsible for ensuring User Acceptance Testing is fully planned and executed
Develops and assigns test cases
Identifies testing resources
Cost/Benefit Analysis and Monitoring
Analyzes pre and post implementation results
Evaluates and quantifies expected benefits vs. actual results
Provides post deployment analysis, monitoring, and control
Coaching and Mentoring
Provides necessary feedback, guidance and/or advice to junior team members and internal staff
5+ years experience in related field preferred
Bachelor's degree preferred
Knowledge of Agile principles and practices
Lean Six Signa Yellow belt or preferred
Salesforce experience is highly desired
We offer Medical, TeleMedicine, Dental, Vision, Life and AD&D insurance, 401K, Leave of absence & disability benefits, paid time off & holidays and more.
In accordance with Colorado State Law (https://leg.colorado.gov/bills/sb19-085) the salary range for Colorado for this role is $80,000 - $108,000 year with 15% bonus target.
At Equinix, we’re tasked with leading in the communities we serve — and doing our part to help keep our communities and our teams safe. Our #IamSafeIBelongIMatter culture transcends and informs all we do. In alignment with our culture, as well as our status as a U.S. federal contractor, as of December 8, 2021, Equinix will be mandating all US-based employees to be fully vaccinated for COVID-19. If you are unable to get a vaccine due to a medical condition, or sincerely held religious belief, Equinix will consider exemption requests as an accommodation.
Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.
Visit our Career page here to understand about Equinix COVID-19 Vaccine Policy.
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