B-Stock Technician (6AM) at CDW in Vernon Hills, Illinois

Job Description:

This position is responsible for the testing, troubleshooting and the repair of “returned to CDW” product and processing these items for resale or liquidation.

Key Areas of Responsibility

• Refurbish customer returns and return them to salable condition.




• Asses various product repair/refurbish costs as needed




• Decide to B-stock or liquidation based on repair/refurbish cost




• Direct account manager contact detailing the missing accessory items pertaining to the customer return.




• Part identification and ordering for B-stock units.




• Installation and testing of parts in B-stock units.




• Maintain minimum monthly productivity quota’s




• Must be able to communicate effectively and in a constructive manner with management, peers and coworkers.




• Keeping track of units waiting for parts




• Accounting for parts used in the refurbishing process.




• Performing quality control checks during the refurbishment process.




• Assist team in processing liquidation orders and product




• Matching EDC labels to product throughout the day




• Transferring completed pallets to the warehouse throughout the day

Education and/or Experience Qualifications

• High School diploma or equivalent




• A+ Certification required




• Knowledge of computers, its components and peripherals as well as knowledge of current operating systems and applications (including MS Office) and multi component configurations.




• Lift, push and pull 21 to 50 pounds of force occasionally (0-33% of the workday), and/or




• 10 to 20 pounds of force frequently (0-66% of the workday).

Other Required Qualifications

• Basic knowledge of computers, its components and peripherals.




• Strong verbal communication skills with the ability to effectively interact with all stakeholders.




• Demonstrated ability to perform physical responsibilities.

Preferred Qualifications

• AS/400 system experience




• SPS system experience (Sales Productivity Suite)

COVID-19 Update:

CDW is committed to maintaining a workplace that is free of known hazards and to ensuring the safety, health, and well-being of coworkers and candidates for employment and their families, as well as the community.

CDW requires all coworkers be fully vaccinated against COVID-19, with the only exceptions being a documented, legally required medical or religious accommodation.  Prior to starting with CDW, successful candidates will be required to: (i) be fully vaccinated against COVID-19 and provide CDW with proof of full vaccination; or (ii) apply for and receive a medical or religious-based accommodation to be exempt from the mandatory vaccination policy.