Patient Services Specialist I - Clear Lake Campus MOB - Outpatient at UTMB Health in Webster, Texas

Job Description:

Description

Job Description:

The Patient Services Specialist I creates a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of a healthcare team, patient registration activities, and facilitating access to UTMB services for new and returning patients.

Job Duties

CUSTOMER SERVICE:

• Provides high level customer service in all interactions with internal and external customers.


• Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team.


• Answers calls accurately and with exceptional customer service at all times, and ensure caller's needs are met.


• Ensures calls are documented and triaged appropriately ensuring patient satisfaction and patient safety.


• Acts as patient advocate and liaisons with various departments to meet mutual goals.


• Addresses concerns of patients, provides service recovery, and escalates issues as needed.

SCHEDULING:

• Schedules appointments and completes reminder calls to patients for scheduled appointments.


• Coordinates financial counseling for day surgery


• Educates patient/responsible parties regarding billing process and any additional financial responsibilities including third party benefits information.


• Provides out-of pocket cost estimates to patients and counsels patients about unpaid bills.


• Obtains future appointments at time of service for clinic follow-up, referrals, and ancillary services.

ARRIVAL:

• Arrives patients and prepares paperwork/chart for visit.


• Appropriately receipts all monies collected, tokens distributed, and deferments authorized.

REGISTRATION:

• Verifies, ensures eligibility, and pre-registers patients by obtaining patient demographics and third party coverage(s) at every encounter.


• Obtains and documents information required for third party reimbursement.


• Ensures compliance with Medicare and third party coverage.


• Communicates with patient, referral source, UTMB physician and clinical staff regarding any obstacle to access or authorization.

Qualifications

Minimum Qualifications:

Bachelor's Degree and no experience or High School or equivalent and 2 years customer service and/or clerical experience.

Preferred Qualifications:

Experience with patient registration, patient appointment scheduling, and/or insurance verification preferred.

Equal Employment Opportunity

UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a VEVRAA Federal Contractor, UTMB Health takes affirmative action to hire and advance women, minorities, protected veterans and individuals with disabilities.

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Primary Location

: United States-Texas-Webster

Work Locations

: 1610 - Medical Office Building 250 Blossom Webster 77598-1610

Job

: Medical Administrative

Organization

: Hospital & Clinics BusGrpFull-Time

Shift

: Day Job

Employee Status

: Regular

Job Level

: Non-Manager

Job Posting

: Nov 29, 2021, 11:25:08 PM Apply Now