Associate, Crisis Management & Business Continuity at Westfield in Century City, California

Job Description:

We are currently looking for our:

Associate, Crisis Management & Business Continuity

What we offer

We are looking for a smart, critical thinker with experience in operations to work cross functionally across the US organization to meet strategic objectives in areas of Crisis Management and Business Continuity.  Based in LA, this position will report directly to the SVP, Security Operations.  We are imaginative and bold, always pushing the boundaries to achieve results. Our culture embraces creativity, diversity and progression, nurturing everyone we work with to reach the top of their profession.

In this role, your main missions are:

Crisis Management

• Support the US Crisis Management Team by managing response plan, training, and exercise program to ensure the US business can quickly and efficiently respond to unplanned business disruption across the Company


• Set strategic vision for the Crisis Management Program


• Fulfill the role of Crisis Manager during a declared crisis


• Oversee the WTC Incident Response Team by managing response plan, training, and exercise program


• Maintain Business Impact Analysis


• Oversee the coordination and development of company-wide emergency plans


• Administer Everbridge and the Satellite phone program


• Assist as needed with Crisis Management Team activities and annual CMT exercises

Business Continuity Planning

• Develop emergency management plans for recovery decision making and communications, continuity of critical departmental processes, or temporary shut-down of non-critical departments to ensure continuity of operation and governance


• Assist in executing on the Company’s Business Continuity Planning process, including interfacing with various departments to ensure timely and thorough completion of their Business Continuity Plan


• Review existing disaster recovery, crisis management, or business continuity plans and identify areas of improvement 


• Identify opportunities for strategic improvement or mitigation of business interruption and other risks caused by business, regulatory, or industry-specific change initiatives


• Create or administer training and awareness presentations or materials


• Work with the Information Technology Department is developing and executing the annual Data Recovery Exercise

What we are looking for

You. . .

• Capable of consistently maintaining a professional demeanor and working collaboratively in a dynamic team environment.


• Self-directed, organized, and able to multi-task with a results-oriented work ethic


• Inquisitive and curious nature with a desire to learn as much as possible, contribute to a dynamic and interactive team environment, and proactively seek out knowledge in relevant subject areas.


• Analytical skills and ability to assess a myriad of operational risks and exposures and develop risk mitigation strategies


• Strong written, verbal, organization, communication and presentation skills a must.


• Good project management skills and the ability to effectively multi-task and manage complex operations, prioritize and meet deadlines.


• A minimum of 3+ years of crisis management with progressive responsibilities.


• Have a Bachelor’s Degree.  


• Initiates the building of relationships with key personnel within the functional groups.


• Proficiency with computer programs, including Microsoft Word, Excel, Power Point, Publisher, Visio, Microsoft Access, and e-mail programs.  


• Position may require additional hours spent above the standard 40hrs per week when managing an active crisis.

What is important to us

The following values bring us together and guide our actions. They are the foundation of who we are today and who we will be tomorrow: EXCELLENCE We deliver positive and sustainable impact - TEAMWORK We unite diverse talent to succeed -  ETHICS We build trust and transparency – BOLDNESS We operate with ambitious vision – PASSION We love what we achieve together – OWNERSHIP We are action oriented and accountable.

We want someone who is committed, thorough, works well in a team, exudes positive energy and ready to grow within an international company. We offer a collaborative, innovative, and achievement focused culture with unique opportunities for growth. We strive for excellence and our culture fosters autonomy, innovation and the collective power of our employees. If you are looking to work on stimulating and empowering missions, amongst great team members, while being challenged daily, do not hesitate to apply!

Our company purpose – to Reinvent Being Together – is about reimagining how individuals and communities come together, socialize, and enjoy dynamic experiences alongside one another in entirely new ways.  We are at our best when we are TOGETHER safely.  We are pleased to announce our new hybrid schedule working 3 days per week in our Los Angeles and New York corporate offices and up to 2 days per week remotely. In returning to the office, we are following federal guidance on what we need to do to safeguard the health and safety of our employee community, including that URW employees must be fully vaccinated or request an accommodation. 

Unibail-Rodamco-Westfield is an equal opportunity employer that embraces diversity of backgrounds, perspectives, experience and skills. We believe that diversity plays an important part in the success of our business and we are committed to creating an environment which respects, values, celebrates and makes the most of people’s individual differences.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and other legally protected characteristics.

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