Sr. Telecom Administrator at PREMIER Bankcard LLC in Sioux Falls, South Dakota

Job Description:

Facility: PREMIER Bankcard
Location: Sioux Falls, South Dakota
Shift: Monday - Friday 8:00a.m. - 5:00p.m.
Job Schedule: Full-time

PREMIER Bankcard is seeking applicants for a Senior Telecommunications Administrator. This applicant provides support in the administration and implementation of corporate-wide telecommunication services.  Installs, test, configures and maintains communications software systems and infrastructure. Provides technical guidance, analysis, and documentation on the peripherals and configurations.

Essential Duties and Responsibilities

• Install, test, configure and maintain Telephony systems (Telephone, Voice Mail, ACD, IVR, Call Recording and Predictive Dialer)


• Administer security on communications software


• Develop and evaluate Telecommunications procedures. Provide recommendations for changes or updates.


• Apply upgrades to existing Telecommunication systems following change management


• Provide high quality user support and escalation support to staff


• Installation and maintenance of Telecommunication cabling


• Evaluate performance of all telecommunication systems and complete downtime reporting


• Provide Telecommunications project management on related systems. Ensure proper planning of projects


• Ensure proper documentation is completed on all related systems and infrastructure


• Ensure proper disaster recovery procedures are followed. Able to perform proper backup and recovery tasks


• Conduct tasks in a manner that complies with all consumer protection regulations and treats consumers fairly.


• Provide recommendation to management in the generation of business cases and justifications


• Makes recommendations in the planning of system upgrades and interdepartmental coordination


• Evaluation of potential system enhancements


• Coordination of internal and external resources


• Supervise upgrades performed by Telecommunication Administrators


• Facilitation of interdepartmental system implementations

Skills and Qualifications

• Five years previous work experience of installation, configuration, troubleshooting, repair, supporting, administering, design and planning of the Telecommunication hardware and software in a networked environment.


• Bachelor’s degree in a technology related field, or equivalent degree and/or experience preferred.


• Basic PC skills and proficiency of the English language.


• Knowledge of installation, configuration, troubleshooting, repair, design and planning of the Telecommunication systems, Voice Mail, ACD, IVR, Call Recording, Predictive Dialer, Telecom and Datacom.


• Exceptional verbal and written communication skills.


• Ability to concentrate and work independently.


• Attention to detail, analytical and problem-solving skills.


• Capacity to learn, adapt to change, and become proficient quickly.

Culture and Benefits

At First PREMIER Bank and PREMIER Bankcard, we've created a culture that emphasizes personal success, respect, health and wellness, fun and giving back. This is an environment where you will be rewarded, valued and celebrated for your hard work. We provide our employees a robust and expanded package of health benefits, incentives, growth and career advancement opportunities and some pretty epic parties—from concerts by big-name artists to giving away cars. We believe in investing in our employees, their families and our communities.

We’re Investing in You

• Additional monthly compensation for high performers in the form of incentives, spot awards and bonuses


• Full medical benefits for 20+ hours/week. Medical plans and contributions to spending accounts with free dental, vision, EAP, life, AD&D, company match 401(k), long and short-term disability plans


• Generous time off plans including PTO, Sick Pay, and Bonus Days


• 401(k) – Dollar-for-dollar match up to 5% of total compensation, 100% employee-owned


• Growth plans and career pathways having the opportunity to receive an hourly wage increase


• PREMIER Wellness Program


• Special discounts and pre-sell offers for Denny Sanford PREMIER Center events


• Paid community volunteer hours


• Special employee parties and incentives

Application Process

To ensure timely communication during the application process, please ensure that the "My Presence" portion of your profile is kept current. This should include your most recent phone number and email address. Additionally, please upload any relevant documentation, such as a cover letter and resume. Initial contact will be made via email. Please check your email regularly for any updates or sign in at www.firstpremier.com/careers to view any status changes.

Neither First PREMIER Bank nor PREMIER Bankcard, LLC discriminates in hiring or employment on the basis of race, color, religion, gender, national origin, age, disability, protected veteran status, or status within any other protected group.

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