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Manager, CCG at T. Rowe Price in Colorado Springs, Colorado

Posted in General Business 30+ days ago.

Type: Full-Time





Job Description:

A career at T. Rowe Price says you want to contribute and make a difference at a leading global investment management firm where success results from the dedication our associates have in building success for our clients. We are a growing organization of associates from diverse backgrounds, experiences, and perspectives.

We take a long-term view on associates and their careers. Our associates do phenomenal work with purpose, and as a result, we provide growth opportunities through in-person and online training, management development programs, and career development on the job.

If you are seeking a meaningful work experience along with a workplace culture that thrives on teamwork, we invite you to explore the opportunity to join us.

Role Summary:

Supervises a contact service center support team responsible for managing controls, processing account adjustments, reviewing reporting and resolving operational issues on a daily basis. Responsible for the achievement of team goals and objectives, talent management, and supervision of team members. Involved with the handling of unexpected incidents and process improvements. 

Responsibilities:

Coordinates and directs the daily operations of a contact service center team. Monitors work metrics and standards; resolves team issues as required.

Resolves routine client issues or inquires as needed.

Maintains relationships with other business departments to report client trends and needs; may use knowledge of client issues to contribute to business development efforts.

Manages internal activities and initiatives designed to improve the client experience. Reviews trend analysis of problems reported, identifies the root cause of the problems, and recommends resulting improvements.

Recruits, directs, motivates, and develops staff, maximizing their individual contribution, their professional growth, and their ability to function effectively with their colleagues as a team. Has accountability for the human resources activities within the team (hiring, discipline, firing). May have financial/budgetary responsibility for the team.

Qualifications:

Required:

-Bachelor's degree or the equivalent combination of education and relevant experience AND
-3+ years of total relevant work experience

Minimum salary (USD) starts at:

69300

(Colorado only*) Salary range minimum is one component of our total compensation and benefits package.  *Note:  Disclosure as required by sb19-085 of the minimum salary compensation for this role when being hired into our offices in Colorado.

T. Rowe Price is committed to providing our associates with a comprehensive total rewards benefit program, including wellness, retirement and quality-of-life benefits. Please view What We Offer to see what's available to you.

As part of T. Rowe Price’s Health and Safety protocols, effective October 19, 2021, any US-based new hires, including interns will be required to be fully vaccinated against COVID-19 or have a valid medical or religious exemption from receiving a COVID-19 vaccine.

T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, colour, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.





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