Field Engineer (Giant Voice Mass Notification System) - Active Secret Clearance at Akima, LLC in Vienna, Virginia

Job Description:

Cloud Lake Technology, an Akima Company, delivers highly specialized, data-centric services and technology solutions that break down organizational boundaries and transform mission delivery for government customers. Cloud Lake offers a challenging and rewarding work environment, competitive salary and benefits, and a wide variety of career development opportunities. As an Alaska Native Corporation (ANC), 100% of our company’s profits go back to our more than 14,000 Iñupiat shareholders that have resided near and above the Arctic Circle for more than 10,000 years. Our business helps support their way of life and contributes to the survival of a culture that has thrived in a challenging environment.

Job Summary:

Cloud Lake Technology is looking for Field Engineers to be part of our Emergency Management Sustainment team supporting  100+ military installations worldwide.  The Field Engineers will ensure Giant Voice systems are fully operational to provide a critical communication path for Emergency Managers.  Candidate must have a thorough understanding of Giant Voice(GV) systems (Federal Signal, Whelen, American Signal, ATI, Cooper Wheelock, etc.) or Land Mobile Radio (LMR) (Motorola, Kenwood).  

 Responsibilities:

• Support overall sustainment and repair operations of the Army’s Giant Voice and Audio Visual Notification Systems(AVNS) including the management, operation, and maintenance of associated hardware, software, and processes. Demonstrate through understanding of area of responsibility.


• Work closely with PM/Lead for assignments, travel scheduling, training.


• Provide timely and expert incident management services in strict adherence to the Service Agreement Level (SLA) metrics and Key Performance Indicators set forth by the program in response to GV, AVNS, and other hardware/software issues.


• Document, coordinate, and troubleshooting technical questions and reported incidents from Emergency Responders that report system problems or incidents. Problems may include poor system response time, potential security incidents, inability to access system resources, or questions on the use of a specialized software.


• Train end-users to perform the resolution steps through self-service, or by another area, such as the security administration, systems administrator, etc., based on Cloud Lake’s organizational structure and separation of duties principles in place.


• Repair / install indoor/outdoor components such as:
  
  
  
  • Speakers, strobes, message signs, antenna and supporting equipment.
  
  
  • Control stations, computers, batteries.
  
  
  • UHF/VHF radios, antennas and/or frequencies.
  
  
  • Integration of fire alarm panels and PA systems.
  
  
  • Connectivity: power, IP, wireless, fiber, etc..
  
  
  
  


• Document repair information of hardware, software, in conjunction with geospatial data.


• Perform preventive maintenance to each site via repairs and battery replacement.


• Use of boom & scissor lifts, forklifts, and bucket trucks to perform repairs 20-80 feet off the ground.


• Perform and conduct research of potential resolution of assigned technical issues with teammates and OEM representatives.


• Work closely with Engineering, Security, Site and Systems Administration teams to incorporate customer feedback and address key support and usability concerns for customers.


• Communicate and interact effectively with internal and external partners including but not limited to, 3rd party support team, and Government customers.


• Evaluate tools, best practices, technologies, and approaches to EM service delivery problems / issues for incorporation into the overall service management policies and procedures.


• Administer and maintain service toolkits to ensure quality service responses are performed.


• Demonstrate compliance with applicable laws and regulations, especially those surrounding safety and communications.


• Maintain and write standard operating procedures.


• Requires 1-4 weeks travel per month.


• Able to work from lifts 10+ feet above ground level.

Minimum Qualifications: 

• Active DoD Secret Clearance is required.


• Knowledge of Emergency Management systems:
  
  
  
  • Giant Voice or LMR 8+ years.
  
  
  • Technical test equipment used to install / repair GV, LMR, and AVNS 3+ years.
  
  
  
  


• Strong written and verbal communication skills.


• Strong troubleshooting and conflict resolution skills.


• Ability to work flexible hours and be on-call.


• Will require travel (1 - 4 times a month). Some travels on short notice.


• Must be able to lift 50lbs.


• Those who have a fear of heights should not apply.

Consistent with President Biden's Executive Order 14042, you must be able to meet all health requirements, including but not limited to, current and future vaccination requirements to infectious diseases such as COVID-19.  The Executive Order generally requires that all federal workers and federal contractor employees be fully vaccinated by January 4, 2022.

Desired Qualifications:  

• 
   Certification to operate boom and/or scissor lifts.

The duties and responsibilities listed in this job description generally cover the nature and level of work being performed by individuals assigned to this position.  This is not intended to be a complete list of all duties, responsibilities, and skills required.  Subject to the terms of an applicable collective bargaining agreement, the company management reserves the right to modify, add, or remove duties and to assign other duties as may be necessary.  We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted.

We are an equal opportunity employer. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law.

 

We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you have a physical and/or mental disability and are interested in applying for employment and need special accommodations to use our website to apply for a position please contact, Recruiting Services at job-assist@akima.com or 571-353-7053.   Reasonable accommodation requests are considered on a case-by-case basis.

The dedicated email and telephonic options above are reserved only for individuals with disabilities needing accessibility assistance to apply to an open position using our website. 

Please do not use the dedicated email or phone number above to inquire on the status of your job application.

In order for our company to stay compliant with government regulations, please apply on line. Please DO NOT email resumes or call in lieu of applying online unless you have a physical and/or mental disability and need assistance with the online application.