This job listing has expired and the position may no longer be open for hire.

Desktop Support at Cognizant in San Rafael, California

Posted in Information Technology 30+ days ago.

Type: Full-Time





Job Description:

Job Description/Responsibilities : 


  • Configure, troubleshoot, isolate, repair, and resolve all customer desktop issues including desktop/laptop hardware and software, mobile devices, printer/scanners/copiers, audio visual equipment, hardware peripherals and other desktop related equipment.

  • Troubleshoot and repair desktop computers to ensure they interconnect seamlessly with multiple systems including network drives and all business productivity applications.

  • Consistently meet Service Level Agreements

  • Communicate directly with customers via phone, e-mail, and remote diagnostics to identify, reproduce and resolve customer reported issues.


  • Train users by instructing them on the technical aspects and use of standard software packages and/or hardware peripherals.

  • Work independently to troubleshoot all support requests and follow escalation policies.

  • Responsible for computer hardware builds and maintaining inventory for computers ready to deploy.

  • Establish and maintain a positive professional relationship with users and clients.

  • Responsible for tracking software and hardware inventory per company policies

  • Participates in after hours on call rotation.

  • Additional duties as and when required.

***Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission.  Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.

**Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.

Technical Skills














SNo Primary Skill Proficiency Level * Rqrd./Dsrd.
1 Desktop Support - Remote PL1 Required

 

* Proficiency Legends






















Proficiency Level Generic Reference
PL1 The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
PL2 The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
PL3 The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.
PL4 The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.





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