Manager, Operations and Engagement at IHG in Atlanta, Georgia

Job Description:

About us

Bringing True Hospitality to the world.

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality.

We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.

With over 370,000 colleagues in nearly 100 countries sharing our values, there’s countless opportunities at your fingertips.

We’re growing; grow with us.

Your day to day

The Working Group Manager is responsible for managing topics and meetings between owner volunteers and IHG. This is a vital component of the IHG Owners Association and the ongoing relationship management between all key stakeholders. Additionally, the Working Group Manager supports the general operations of Working Groups including the application process, seating of committees, managing engagement on the committees, engagement with all stakeholders, and related communications. 

Key Tasks and Activities –  

• Manages and executes logistics and communication between committee leadership, members and IHG leadership for each committee meeting.
  
  
  
  • Collaborates with Senior Director, Operations and Engagement, and Director, Meetings and Events to schedule all committee meetings.
  
  
  • Manages execution of all committee meetings (in-person and virtual).
  
  
  • Manages all committee communications, including meeting invitations.
  
  
  • Manages all committee documentation, minutes, action items, pre-reads, post-reads.
  
  
  
  


• Manages and execute all working group annual activities.
  
  
  
  • Oversees the development of committee charters and measurable success metrics with committee leadership.
  
  
  • Manages the committee volunteer roster and ensures accurate member database information.
  
  
  • Schedules and facilitates committee member orientations.
  
  
  • Assists in determining owner volunteer committee members for each committee.
    
    
    
    • Recruit, review applications, vet and seat volunteers.
    
    
    • Seating communications, reporting and follow-up.
    
    
    • Review application questions and seating process.
    
    
    
    
  
  
  • Manages the standards vetting and advice and counsel process within committees, ensuring all documentation is accurate.
  
  
  • Maintains all volunteer non-disclosure agreements.
  
  
  • Ongoing relationship management with volunteers and committee members to ensure positive member engagement with the IHG Owners Association.
  
  
  • Represents the IHG Owners Association at industry events, trade shows and conferences.
  
  
  
  

What we need from you

Required Skills –

• Proven ability to build and manage client relationships, including internal teams and external members.


• Excellent listening, verbal, written communication, and presentation skills.


• Strong database administration experience.


• Strong office software skills, including Microsoft O365, Salesforce.com, Cvent.com.


• Business acumen and strong organizational skills with a high level of attention to detail.


• Deadline-oriented, ability to prioritize multiple tasks.


• Ability to prepare and present compelling presentations to executive level audiences.

Education and Work Requirements –

• Bachelor’s degree in an applicable field.


• Minimum 5 years of meeting or project management, client management and operations management experience is required.


• Preferred background in hospitality and/or non-profit sector.

Travel Requirements –

• Up to 30% of job duties require travel.

Virtual Working Environment –

• Ability to work in a virtual environment 30-50% of the time.

Reporting Structure –

• Reports into Senior Director, Operations and Engagement.

What we offer

We’ll reward all your hard work with a great salary and benefits – including great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual’s, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.  

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.