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QUALITY ASSURANCE COORDINATOR at Community Relations-Social Development Commission in Milwaukee, Wisconsin

Posted in General Business 30+ days ago.

Type: Full-Time





Job Description:

JOB PURPOSE:
The Quality Assurance Coordinator is responsible for assisting the Quality Assurance Department with various duties and responsibilities centered on program quality service delivery through methods of continuous improvements, program evaluations and customer service satisfaction results. The Quality Assurance Coordinator position is to ensure compliance with all internal and external program standards and to promote quality improvement agency-wide.
ESSENTIAL DUTIES:

Monitor objectives and outcomes as defined by program contracts/grants and ROMA Standards.
Manage outcomes reporting and program compliance for government contracts/grants.
Develop, monitor and analyze agency's processes, including developing program logic models, and the collection and dissemination of data on clients served.
Implement and communicate best practices to identify quality processes throughout the organization.
Maximize the potential of CAP 60 software to ensure data quality, develop and produce dashboard reports.
Assist Quality Assurance Manager with Result Oriented Management Training (ROMA).
Implement standardization of agency-wide policies and procedures to meet the Organizational Standards.
Conduct program evaluation to ensure compliance and efficient service delivery.
Assist with the preparation of external audits.
Support agency-wide definition of program goals, objectives and measures, strategic plan implementation and program evaluation; produce written reports and analysis.
Assist with coordinating agency-wide Symposium(s) and Town Hall meetings as needed.
Assist with research and analysis of poverty data to support the completion of the Community Needs Assessment.
In coordination with the QA Manager, assist with investigating client grievances and contribute to recommendations for action as needed.





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