Operations Manager at DH Pace Company, Inc. in Peachtree Corners, Georgia

Job Description:

Leverage your Operations Management / Store Management / General Management leadership experience where you have effectively led personnel, met customer expectations and enforced procedural and/or process compliance and initiatives.  This Commercial Operations Manager position is located in Norcross/Peachtree Corners, GA.

As Operations Manager for Overhead Door Company of Atlanta™, a DH Pace Company, you will experience a company that offers Stability and Growth: 

• Leadership position with Purpose where You will make a Difference


• The benefit of working with DH Pace Leaders who will share their knowledge for a smooth transition to our organization


• Privately owned over 90 years with 50 locations in 24 States and company-wide 2020 Sales over $700M


• Competitive compensation and comprehensive benefits package (medical, dental and vision options) including a corporate wellness program, 401k retirement plan + match and paid time off plan (PTO)


• Company provided cell phone and laptop

A strong background in Service and Installation personnel management, to include managing skilled field labor crews, office personnel, managers and adept at managing the P&L and enforcing improvement initiatives, coupled with a well-rounded business acumen and the ability to bring effective team building strategies are important for this role.

Regardless of your current title (Operations Manager, Service Manager, General Manager, Store Manager, Branch Manager…) if you have a passion for customer service, talent for forming relationships and driving effective operational changes that positively influence the bottom-line, we hope you will consider employment with us. 

Position Overview:

• Manage day-to-day operations of commercial Service and Installation departments


• Effectively control labor and material costs and ensure service levels meet customer expectations


• Ensure that projects are completed timely, below budget, and to the satisfaction of the customer


• Review monthly financial/operational reports and work with front-line managers to develop action plans to improve


• Assist with employee/job scheduling and provide assistance with technical and mechanical troubleshooting


• Improve individual performance of the field force you manage through regular coaching of managers and yearly performance reviews


• Assist with hiring, training, and developing employees


• Effectively communicate with customers, ensuring the highest quality service has been provided; occasional travel to job sites as necessary


• Effectively develop and lead monthly safety meetings, department meetings and P&L reviews


• Other duties as assigned

Qualifications:

• Minimum five (5) years’ managerial experience


• Bachelor’s degree preferred


• Proficient with Windows based programs and preferably experienced with ERP/CRM systems


• Possess an ability for technical applications and mechanical systems


• Good driving record and valid driver’s license required


• Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.

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Overhead Door Company of Atlanta™

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Operations