Job Description:

SALES

REPRESENTATIVE I, CUSTOMER SERVICE - KEY ACCOUNTS

Somerville, Massachusetts, United States of America

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy and all genders are welcome. Simply click APPLY ONLINE and follow the steps to upload your application.

Your Mission

Manage orderbook of assigned accounts including Sales orders and Bulk orders




• Serve as a main point of contact and liaison between the account, internal operationsteam,and Sales




• Manage the full order life cycle including internal coordination with Sales, Sales Planning, Demand Planning, Procurement, Compliance, Credit, Allocations and Warehousing




• Troubleshoot, communicate, and resolve orderbook issues withaccounts

• Analyze orderbook and develop/ execute a plan to meet customer's requirements and Sales goals




• Collaborate with the Credit and Return teams to assist customer's needs and manage chargeback disputes




• Responsible for presenting monthly KPIs toCustomer Servicemanagement and managingdaily EDI uploads.




• Meet and represent department with Sales and Customers, including business travel

Your Talent

• Bachelors or Associates degree preferred




• 2+ year of related experience, preferably in retail or athletic footwear/apparel industry




• Ability to work and collaborate with cross functional teams




• Intermediate Excel knowledge required

• Ability to utilize successful time management and prioritization skills




• Domestic travel may be required

PUMA supports over 14,000 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.

PUMA is an Equal Employment Opportunity (EEO) employer. It is the policy of PUMA to prohibit discrimination and harassment of any type and to afford equal employment opportunities to all persons without regard to race, color, religion, sex, national origin, age, gender, physical or mental disability, veteran-status, or any other characteristic protected by applicable federal, state or local law.For additional information, please contact: us-hrrecruiter@puma.com

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