Senior Event Manager - Hilton Americas-Houston at Hilton Global in Houston, Texas

Job Description:

The bustling Hilton Americas-Houston is looking for a Senior Event Manager to join our Team. You would be responsible for the successful execution of written sales agreements for large scale and complex full-service meetings, conventions, and events. The ideal candidate will be an energetic team player with at least 2 years of full-service event experience. Do you have a passion for executing exciting events in a dynamic environment? Come grow you career with Hilton!

We are in the heart of downtown Houston, connected to the George R. Brown Convention Center via skywalk. We're adjacent to both Discovery Green Park and Toyota Center - home of the NBA's Houston Rockets. Within a mile, discover Minute Maid Park and PNC Stadium (formerly BBVA Stadium) events.

REQUIREMENTS:

2+ years of event management experience

Flexible schedule

ASSETS:

Hilton experience

Delphi/FDC Experience

What will I be doing?

Communicate clearly between customers and the hotel by directing each department within the hotel as to their specific role in the pre-planning and execution of on-site events. Maximize revenue and control expenses through effective negotiation of services and accurate forecasting. Responsible for successful execution of all meetings and events to ensure customer satisfaction and loyalty.

Essential Job Functions:

• Prepare reports, correspondence, and analysis relative to Event activity such as call reports, forecasts, menu proposals, customer correspondence, banquet event orders, resumes, post event reports, and internal memos or communications.
• Direct guestroom, meeting, and event logistics to respective departments and team members.
• Manage customer relationships in a proactive manner relative to pricing, payment structure, room block, food and beverage requirements, public room rental and exhibit hall fees, incremental and affiliate revenue streams, performance damages and master billing process.
• Analyze and plan for customers' service and product needs relative to the financial and operational needs requirements of the property.
• Authorize appropriate resolution of customers' concerns while maintaining profitability.
• Direct and assist with customer services via site visits, board meetings, menu tastings, and planning meetings for definite and potential groups.
• Supports the Departmental Leaders with daily operations such as customer conflict resolution and interaction with Sales Team and others.
• Generate accurate reports, monthly forecast, and menus.
• Participate in internal and external training and industry events, customer focused events, Front Line Leadership, CPR, etc.
• Participate in development and measurement of personal and team goals and action plans.

Supportive Functions:

Communicate clearly and accurately (verbally or non-verbally) in a pleasant manner.

Show competence by completing job responsibilities effectively and efficiently.

Demonstrate an ability to follow a prescribed sequence of service with each encounter.

Take initiative, be willing to assume responsibility for exceeding guests' expectations.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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