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General Manager - Aircraft Fueling Operation at Menzies Aviation (USA) Inc in Nashville, Tennessee

Posted in Other 30+ days ago.

Type: Full-Time

Job Description:

Safety, Security, and Environmental stewardship are core values of Menzies Aviation (MA). MA has a duty of care to provide a safe workplace to our Employees; and this important responsibility ultimately falls to the General Manager.

The BNA General Manager is responsible for implementation and adherence to MA Safety, Security, Quality, and Training policies and SOPs as well as local, state, Provincial (CAN), and Federal regulations and all station operations, service delivery.

The role requires a seasoned senior manager with a strong operational and business understanding and leadership skills. The incumbent must have the ability to run a business in a challenging environment, whilst maintaining strict Menzies Corporate Governance and Financial guidelines.

Services offered at the station may include GSE Maintenance and Into Plane Fueling (ITP).

Wide ranging general management experience in the Airport Ground Handling business including into plane fueling  and GSE Maintenance required for this job.

Key Responsibilities

  • Fully responsible for the safety and well-being of BNA staff; promoting a Safety-First culture; and managing all other aspects of running the station

  • Fully responsible for implementation and adherence to MA Safety, Security, Quality, and Training policies and SOPs as well as all relevant industry, local, state, Provincial (CAN), and Federal regulations.

  • Leads and collaborates with the senior team to maintain and enhance appropriate, effective safety and security systems, risk assessments, periodical inspections and audits, operational training programs, planning, operational processes, and service delivery

  • Leads by example and provides immediate and direct feedback to Employees and colleagues.

  • Ensures a system for the effective delivery of safety-related briefings and the cascade of safety-related bulletins, alerts, and information.

  • Participates in the development of station-level budgets.

  • Ensures the means for proper staffing, planning, and scheduling are in place.

  • Ensures that processes are sufficient to ensure inventory and accounting for all Company assets, consumable parts, contracted services, and vendor payments.

  • Fully accountable for the financial performance and compliance with Corporate Governance and Legal aspects of Menzies’ businesses in the station.

  • Regularly interacts with customers to promote the station and to measure the level of customer satisfaction

  • Uses customer feedback to constantly develop and improve capabilities and processes.

  • Pursues opportunities for new business and growth of existing services.

  • Ensures the development and implementation of the station Emergency Response Plan (ERP), Emergency Action Plan (EAP), Local Contingency Plan (LCP), Business Continuity Plan (BCP), Spill Prevention, Control and Countermeasure Plan (SPCC), Facility Response Plan (FRP), Environmental Emergency Response Plan (EERP), and/or Storm Water Pollution Prevention Plan (SWPPP).

  • Assigns/delegates a Safety, Security, & Compliance Manager/Officer the responsibility for overseeing the implementation of the Menzies Aviation Safety Management System (SMS) and Health & Safety manual (H&S) policies at the base.

  • Appoints a Principle Manager for all matters relating to Security at the station per the MA Security Manual (SeMS).

  • Assigns a primary delegate ensuring compliance with the Menzies Aviation Quality Assurance Manual (QAM).

  • Assigns a primary delegate ensuring compliance with the Menzies Aviation Environmental Management System (EMS).

  • Ensures that processes are in place to provide for the acquisition, maintenance, and safe operation of GSE equipment and vehicles.

  • Assists in the investigation of accidents, injuries, and near misses and cooperates in the preparation of material and evidence for use in hearings, lawsuits, and insurance investigations. Will also evaluate root causes and recommend corrective action; and ensure that corrective actions are implemented and sustained.

  • Ensures proper administration of the Workers’ Compensation Program (Reed Group in CAN), to include timely reporting, Employee follow-up, and aggressive Return-to-Work promotion.

  • Leads and motivates hard working teams to deliver excellent quality and productivity

  • Directs and motivates Managers to achieve agreed targets

  • Reviews leading and lagging indicators of Safety and Operational performance (i.e.: SMART targets, MORSE Dashboards, Audit Findings, Recordable Injuries, Training Completion Reports; Workers Compensation (WC) Rates and Costs; AC Damage Rates and Costs; GSE Damage Rates and Costs; Preventive Maintenance Completion Rates; SmartDrive Coaching Completion Rates; SmartDrive Safety Score; Delay Reports; etc.).

  • Conducts routine (weekly) Staff Meetings

  • Completes the Manager’s Self-Certifications and other Workplace Inspections (as required)

  • Performs routine Performance Appraisals of direct reports and provides constructive feedback for career planning, professional growth, and opportunities for improvement.

  • Establishes Reward and Recognition programs promoting Safe Behaviors, Procedural Compliance, and Extraordinary Performance.

  • Ensures the firm, fair, and consistent accountability for compliance with MA work rules and policies


  • Bachelor's degree (B.A.) from four-year College or university; or five to ten years related experience and/or training; or equivalent combination of education and experience

  • Excellent leadership and people management skills

  • Experience in business development, sales and commercial negotiation & pricing

  • Wide ranging general management experience, with some years of senior management experience

  • Extensive management and/or support service experience, preferably in an into plane fueling or ground equipment fueling environment

  • Strong communication and interpersonal skills balanced with a high level of confidence to influence and present at all levels

  • Interpersonal skills: Independence, decisiveness and the ability to work accurately and independent of immediate support

  • Able to influence, engage and motivate at all levels

  • Flexible, determined to succeed and self-motivated

  • All applicants must hold requisite employment authority to work in the USA

  • Must be at least 18 years of age

  • Must pass pre-employment physical test and drug screen.

  • Must have current valid US driver’s license

  • Ability to proficiently read, write and speak English

  • Able to remain calm under pressure

  • Must be comfortable lifting 70lbs

  • Must pass FBI background check and obtain US Customs seal


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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