Supervisor at LAZ Parking in Los Angeles, California

Job Description:

Description

Benefits of joining the LAZ Family:

• Employee Referral Program-$150


• Pay Rate Range- $14-$18/hr +CASH TIPS


• Pay Active- On-demand access to earned wages, get up to 50% of your earned wages immediately.


• 401(k) with Employer Match


• Transit and CommuterBenefitsin Select Markets!

We recognize our LAZ family members as our most important asset and, as part of our commitment to people, we strive to ensure that our package ofbenefitsprovides peace of mind. LAZ Parking offers a generousbenefits.

We recognize our LAZ family members as our most important asset and, as part of our commitment to people, we strive to ensure that our package ofbenefitsprovides peace of mind. LAZ Parking offers a generousbenefitspackage including:

Medical/Rx

Healthcare Financing Options - Get 0% financing to help pay for health-related expenses

Dental

Vision

Life and DisabilityBenefits

Supplemental Health

And much more!

We are committed to help you be well, not just at work but across all aspects of your life. The following programs are available to help support you,freeof charge.

Health Coaching & ResourcesOne-on-one health coaching is available to all employees whether you choose to enroll in LAZBenefitsor not.

Employee Assistance Program (EAP)you and eligible members of your household have 24/7 access to confidential counseling.

Smoking Cessation Program

AdditionalBenefits:

Employee Referral Program

Pay Active - On-demand access to earned wages, get up to 50% of your earned wages immediately.

401(k) with Employer Match

Transit and CommuterBenefitsin Select Markets

The Spirit of the Position:

TheSupervisoroversees the facilities on off-shift times while greeting and creating a welcoming atmosphere for our customers and clients. This position responds to all locations that have a need for supervision.

Principal Job Duties:

• Ensures staff adheres to rules of conduct, policies and procedures.


• Supervises, mentors, and trains staff on day-to-day activities.


• Assists in establishing performance standards, recommending, and implementing changes to procedures when necessary.


• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.


• Assist customers over intercom system, in lobbies, lanes, and in the parking office.


• Responsible for running any reports related to daily revenue, credit cards, garage data or other reports requested by management


• Assists with periodic training as needed.


• Assists with creation of weekly garage schedule.


• Resolves customer service issues or questions as needed.


• Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.


• Accept monthly and debit payments and process credit cards.


• Basic computer skills in the parking revenue control system (add/delete accounts, key in required information from monthly applications).


• Other related duties as assigned.

Education:

• High school diploma or GED required.

Experience:

• Supervisory experience is preferred but not required.


• Strong customer service experience.


• Parking industry experience is required.


• Microsoft Excel a MUST

Skills:

• Ability to communicate professionally and effectively.


• Ability to speak, read, and comprehend the English language.


• Must be open to feedback, differing opinions and other points of view.


• Demonstrates a sense of urgency and timeliness.


• Demonstrate the ability to seek improvement.


• Excellent teambuilding and interpersonal skills.

Physical Demands:

• Ability to lift, push and pull at least 25 pounds.


• Ability to stand, walk and run for extended periods of time.


• Ability bend, stoop, squat and lift frequently throughout a shift.


• Willingness to work in the elements - heat, wind, snow, rain, etc.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status:Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.