RCS Analyst at Information Resources, Inc. in Chicago, Illinois

Job Description:

Client Support Analyst, Costco Retail Engagement Team

Remote

At IRI, we deliver growth to clients based on big data-our predictive analytics and forward-thinking insights help CPG, OTC, health care, retailers, and media companies remain relentlessly relevant, capture marketing share, connect with consumers, and deliver market-leading growth. The convergence of our proprietary, on-demand cloud-based technology and our client-focused colleagues leads to a seismic shift in drivers of success in all industries.

For IRI colleagues, we focus on the moments that matter. From meaningful work and impact to continuous improvement we challenge ourselves to grow both professionally and personally. You'll feel a true sense of connection and purpose in your work and will craft the direction of your career in a highly personalized way. No matter the department you join, you'll find yourself constantly growing and developing the skills of the future to deliver client growth. We believe in the undeniable strength that diverse people, culture, thought and skill bring to our business, our clients, our people and our communities. We are committed to nurturing a dynamic culture that embraces and celebrates openness, collaboration, creativity, equity, inclusivity and growth for all.

What will I be doing?

As an Analyst on the Commercial Gateway Team, you will use strong organizational and analytical skills to drive new business for your assigned program. You will support our sales initiatives by working with IRI's client insights and client service teams, IRI's gateway team, and the retailer. In this capacity, you will be responsible for client sales; presentation development; lead generation; sales mailbox support; client contracting; database delivery; program development; financial/sales reporting.

To be successful in this role, one must demonstrate the ability to multi-task across fluid priorities; responsive to high volume email and phone inquiries from clients and CS team; have direct and honest discussions with clients and team members around programs, proactively identify program risks and opportunities; and keep organized and thorough records of the sales cycle and status of IRI financial goals.

Responsibilities:

This Costco client support team assumes duties for Vendor Access Execution & Maintenance, Data Security Execution and Subject Matter Expert/Client support to internal IRI client support teams and participating Manufacturers questions to drive value and retention in the program.

• Support/Q&A/Help Desk




• Issue Management across Costco data. All client issues and broader Costco Gateway challenges must be viewed with regard to impact to commercial contracts and client retention.


• Manage the client support and operations mailboxes with responses within 24 hrs.




• 
  Monitor client usage, drive client and user adoption.




• Isolate on key metrics such as Report Executions, Past 90 Day Usage, Lapsed User monitoring.




• New Client releases and upgrades:


• Maintain Vendor Scoping document:




• Category changes, reclassifications, suspensions, upgrades etc




• Manage Active ID's and Pw's for contracted vendors




• Maintain distribution list for all active clients users


• Activate/deactivate ID's




• Oversight on training plans and adoption.




• Ensure that curriculum meets emerging needs of users, and that new users are quickly adopted into the program through availability of training resources.


• Oversee that all users attend training




• Gaining buyer approval for US/CA new vendors by category by buyer


• 
  Manage Category restrictions and analysis Process -




• 3 vendor rule analysis; annual review and ad hoc requests for upgrades to CT/Membership data

Qualifications:

• 1+ years' work experience - retail and/or CPG background preferred


• Strong quantitative analytical skills and experience reporting within large datasets


• Proven ability to develop creative ways to address business issues and consultative selling


• Experience with financial reporting and managing to a budget or revenue number


• Ability to demonstrate expertise in translating data and analysis into actionable solutions

• Previous experience demonstrating success in planning, leadership, communication, interpersonal and presentation skills


• Ability to manage multiple facets of a project simultaneously, easily adapting to ever changing circumstances, while effectively prioritizing and understanding downstream importance


• Exceptional attention to detail, with superior interpersonal and communication skills


• Ability to work autonomously, remotely on multi projects and see them to completion


• Previous experience excelling in an environment with multiple demands from stakeholders


• Mastery of Excel - Creation and Use of Pivot Tables and mail merge.


• Intermediate knowledge of Power Point and Word


• Exhibition of willingness to learn new technologies and collaborate with others.


• Ability to work hard in a fast paced environment and have fun.

Education

• Bachelor's Degree OR equivalent experience required

Demonstrates IRI competencies:

• Client Focus


• Problem Solving


• Planning and Organizing


• Analytic Capability


• Culturally and emotionally intelligent


• Agile


• Accountability


• Intellectually curious


• Tech and digitally fluent


• Team work and collaboration

About Us

As one of the original innovators in Big Data, IRI integrates the world's largest set of otherwise disconnected purchase, media, social, causal and loyalty data to help CPG, retail, over-the-counter health care and media companies grow their businesses. We combine this data with predictive analytics to uncover new consumer insights and integrate them on the most technologically-advanced, cloud-based visualization platform. Learn more about us

Our Benefits
We offer a comprehensive benefit package (health, paid time off, 401(k), etc.) with additional unconventional offerings such as volunteer time off, flexible work arrangements, virtual doctor access, etc., along with the unrivaled benefit of working with our people - the best in the business.

Our Culture
We're thrilled we get to work on the most interesting business challenges facing the CPG and retail industries. We regularly uncover new "aha moments!" by closely collaborating with our colleagues and developing competencies centered around the following values: Integrity, Servant Leadership, Inclusivity, Accountability, Discipline, Entrepreneurship, and Respect.

IRI is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: DOL Poster. IRI is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to Talent.Acquisition@iriworldwide.com and let us know the nature of your request and your contact information.