Help Desk/Shift Operator at S4 INC in Colorado Springs, Colorado

Job Description:

Job Title: Help Desk/Shift Operator
Work Location: Annapolis Junction and Colorado Springs, CO
Clearance: Current/active DoD Secret Clearance and TSA suitability
Education & Experience: Bachelor's degree in related field or 3+ years related experience in a technical field in lieu of a degree
Schedule: Rotating shifts covering 24 x 7 x 365 work schedule
Travel: Occasional
Salary: Commensurate with experience
Job Listing Number: CO21015
LCAT: Help Desk Tier I/Shift Operator Level 1

Summary:
The qualified candidate will become part of the team working at our customer's site as an Operations Support Center (OSC) Shift Operator performing activities related to IT Service Support, IT Help Desk, Data Processing and IT Technical Support. This position is staffed and supported by rotating shifts to cover a 24 hour, 7 days a week, 365 days per year schedule.

Duties and Responsibilities:
This position will routinely perform activities associated with IT customer support, including but not limited to:

Phone call triage
Email triage
Incident and service request ticket creation, updating and closure
Manual uploading of data into the systems
Creation and transmission of daily and ad hoc reports
Assist with bridge/conference calls
Initial troubleshooting of IT and non-IT related issues
Process User Access Requests for all systems
Facilities checks
Consolidate and post daily shift logs
Meeting Service Level Agreements (SLA's)
Assist with editing of Standard Operating Procedures and other supporting documentation
Unlocking accounts and/or resetting passwords

Minimum Qualifications:

The ideal candidate will be able to demonstrate the ability to work independently and/or as part of a team and have proven investigative, research and/or analysis abilities.
Prior experience in customer service or call center environment
Strong oral and written communication skills.
Ability to communicate and coordinate with various customers and stakeholders on a variety of issues.
Ability to assist with maintaining documentation reflecting the current operational environment.
Team player with strong interpersonal skills

Preferred Qualifications:

Knowledgeable with Remedy Incident Management
Strong technical knowledge in troubleshooting Windows workstation and customer application problems
Ability to work on individual tasks, as well as team oriented tasks
Ability to prioritize competing priorities
Ability to work under a cross-matrix management structure

To apply to this position please go to www.s4inc.com and click on Careers to complete and an employment application and to upload your resume.

S4 Inc. offers competitive salaries and a comprehensive benefits package with 401(k), and universal time off. We are an Equal Opportunity Employer including Veterans/Disabled. S4 participates in the E-Verify employment verification program. Candidate selected must be able to obtain and maintain the security clearance required by the contract at all times

If you are an individual with a disability or a disabled veteran, and need a reasonable accommodation to apply to a position, please contact Michelle Sweeney, HR Manager, by phone at (781) 273-1600 or by email at accommodation@s4inc.com.