Posted in Other 30+ days ago.
JOB SUMMARY
At Houston Methodist, the Scheduler position is responsible for providing consumers access to care and treatment through appointment-based availability of healthcare services at a designated facility. This position ensures quality patient surgical and/or ancillary services scheduling by acting as a liaison between patient, facility, and providers to ensure exams, tests, and procedures are scheduled timely, accurately, and appropriately. The Scheduler may also pre-register patients timely in the electronic health record (EHR) so pre-certification, authorization, and verification of insurance benefits can be obtained in a timely manner.
Requirements:
PRIMARY JOB RESPONSIBILITIES
Job responsibilities labeled EF capture those duties that are essential functions of the job.
PEOPLE - 20%
SERVICE - 30%
QUALITY/SAFETY - 25%
FINANCE - 15%
GROWTH/INNOVATION - 10%
This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
Qualifications:
EDUCATION REQUIREMENTS
o High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
EXPERIENCE REQUIREMENTS
o Two years of experience in a medical setting or call center environment
o Medical scheduling experience preferred
CERTIFICATIONS, LICENSES AND REGISTRATIONS REQUIRED
o None
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
o Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
o Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
o Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
o Ability to multi-task and flexibility to meet the needs of patients, physicians, and department
o Knowledge of basic registration/access functions and insurance procedures
o Ability to problem solve
o Basic understanding of medical terminology and diagnosis/procedural codes
o Ability to remain calm in stressful situations with patience and understanding
o Excellent customer service and professional communication skills
o Proficient computer skills and ability to learn and navigate multiple software programs
o Ability to handle detail work accurately and rapidly
SUPPLEMENTAL REQUIREMENTS
Work Attire Yes/No
Uniform No
Scrubs No
Business professional Yes
Other (dept approved) Yes
On-Call* No
*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Event, etc) regardless of selection above.
Travel**
May require travel within No
Houston Metropolitan area
May require travel outside No
of Houston Metropolitan area
**Travel specifications may vary by department.
Please note any other special considerations to this job: __________________________
Company Profile:
Houston Methodist Specialty Physician Group is comprised of more than 500 doctors committed to delivering personalized, patient-focused care to the Houston community and beyond. Our priority is to make sure every patient is heard and supported throughout his or her experience with us. Patients who choose the specialty physician group also benefit from our coordinated-care approach, which places a wealth of highly qualified specialists and resources at their service, all committed to the high standard of care patients have come to expect from Houston Methodist.
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