Job Description:
Description
About Us:
EMCOR Facilities Services (EFS), an EMCOR core business, services over 1 billion square feet of space worldwide. From corporate campuses to single sites, EFS provides a range of services that support mission-critical areas of financial services, manufacturing, pharmaceutical, transportation, and government sectors.
Job Title: Project Analyst
Job Summary:
EMCOR Facilities Services is seeking a Project Analyst. This position can be located in any of the following locations: Phoenix, AZ, Tempe AZ, Cincinnati OH, Norristown, PA
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Under general supervision, wholly responsible for all aspects that pertain to your designated customer account/s. Conduct telephonic and electronic follow up and closing functions for open work orders in order to meet the contractual obligations of the client. Intent is to ensure work orders are completed on time. This position will also involve handling daily customer communications which includes but is not limited to keeping customers informed of work being performed at their location, providing updates to customers, and handling escalations. This position is the main point of contact for designated customers. Handle all AP, billing and service provider escalations/issues for designated customer. |
Essential Duties & Responsibilities:
- Performs administration support including; ordering, vendor management, scheduling, reporting, Purchase Order coordination and any other such task assigned by supervisors.
- Provide administrative, technical direction, and supervision to subcontracts in completing work assignments.
- Interface with all departments to ensure all equipment is operating properly and that there is no disruption of service.
- Respond to request for maintenance and repair of facilities to include: Heat ventilation & Air Conditioning, Security Components, IT equipment, emergency situations affecting the facilities etc.
- Maintains sufficient records, files, controls, and procedures to ensure management and work production.
- Maintain a strong safety program within EFS Guidelines.
- Maintain effective communications with employees, management, contractors, customers as operations are 24/7.
- Assist customer and service providers with invoicing status' and issues; escalate when appropriate.
- Conducts daily/weekly reporting on open work orders for supervisor review.
- Keeps accurate files of all office related issues, ensuring files are up to date and complete.
- Communicate with supervisor on the work performed and preventive maintenance.
- Will attend weekly staff meeting and safety training.
Qualifications:
- Associates Degree or equivalent experience.
- Minimum of two years experience in a facilities maintenance, property management or customer service role required. Experience in managing service delivery for trades labor such as Electrical, HVAC, Plumbing, or Roofing preferred.
- Bi-lingual English-Spanish preferred.
- Advanced proficiency MS Windows Applications, including MS Excel and Word.
- Must be able to Type min 50 wpm and have good writing skills.
EMCOR Facilities Services requires all employees who will be required to work onsite, whether regularly or sporadically to be vaccinated for COVID-19. This position will require the successful candidate to show proof of a complete COVID-19 vaccination. EMCOR Facilities Services is an equal opportunity employer and will provide reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state, and local law.
We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled
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