The Expedia for Business Operational Excellence Team supports Expedia Group by implementing platform and operational enhancements to increase efficiency. The internal Expedia Group teams we help support serve customers and hotel suppliers in many functions including: hotel onboarding onto our websites, guest outreach and relocations, supplier account management, and daily billing and booking inquires. Our team supports over 1600 sales representatives as well as an in-sourced call center and support staff team of 1000+ with 21+ global operating locations supporting supplier/customer interactions in 26 languages.
As Expedia Group orients to the vision of becoming a platform based company, our team is looking for a self starter to join our Salesforce product team and own the guidance of prioritization and implementation of improvements to the sales & support spaces.
What you'll do
Take ownership in driving new feature development through every stage of the product life cycle and deliver incremental value using validated agile methodologies
Understand product interaction within a Business process and from end user experience view point
Evaluate every feature request, capture detailed business requirements from partners and work closely with technology staff to translate requirements into user stories for consumption by development team
Work with development team through development cycle to ensure features delivered drive high business value and meet requirements
Collaborate with the development team to evaluate technical options, conducting build versus buy analysis
Identify gaps or missing links in requirements, handle risks & UAT defects and drive these issues toward resolution
Validate projects after deployment to ensure they meet all operational and business requirements and drive maintenance and problem resolution, as the need arises
Collaborate and reach alignment between product development, reporting, training and business owners to ensure clear communication, understanding of product offerings at all times and ultimate project success
Provide transparency into status of upcoming improvements to partners.
Own and document product feedback to help in the prioritization of development projects
Refine and build the assigned product offering over time.
Act as product champion and establish effective relationships with key partners
Who you are:
3-5 years of Product Management/Program Management/Business Analysis experience
Experience with developing integration between CRM & other applications and implementing CRM features/custom apps to increase user efficiency
Experience supporting CRM products (Salesforce, MSCRM) around the sales process
Experience with Cloud related technologies such as AWS is a plus
Ability to balance multiple tasks and projects at a time, prioritizes workload optimally, and thrive in a dynamic and sophisticated environment
Proficiency with all phases of project management, including issue and risk identification and management, tracking dependencies and milestones, and communication of overall project status
Proven record working with cross organizational teams to drive the implementation of new features as well as resolve operational issues
Flexibility in working hours required to meet with global internal technical and business partners
Excellent verbal and written communication skills
Experience with Agile/SCRUM
Goal oriented and passionate about achieving results by tackling on the spot decisions and make the needed trade-offs
Ability to creatively tackle results-oriented and sophisticated business/technology problems
Ability to retrieve using CRM Reports, SQL Server and analyze the data.
Should be a self-starter and detail oriented
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About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.