Customer Service Representative I at Trellis Company in Round Rock, Texas

Job Description:

Who we are:

Looking for a place where you can earn great money and work in an awesome environment? Look no further! Come join us at Trellis Company! We are an established call center with over 40 years of experience providing customer service across a variety of industries. We deliver results and safeguard customer relationships. We offer people the rare opportunity to drive growth and help shape our company's future.

Who you are:

You're a pro on the phone who understands customer service and are ready to help people. You thrive in a fast-paced environment and are comfortable multitasking and following scripts to answer customer questions, identifying customer issues, and directing callers where needed. You know how to use listening skills when speaking with customers and communicate in a professional, positive manner.

Location, Assignment and Hours:

This is a remote position! This is a temporary assignment position.

What we offer:

• Self-enrichment classes


• Team member events, prizes, and friendly competitions

• Answers large amounts of inbound customer calls in a timely manner.


• Follows communication "scripts" when handling different topics.


• Responds to customer questions while ensuring the highest standards of customer service.


• Utilizes software, scripts, and tools appropriately.


• Appropriately documents all encounters in clear and concise online logs.


• Employs empathetic support to customers.

• All other duties and responsibilities as assigned.

• High school diploma or equivalent required.


• Four to six months of customer service experience.


• Call center experience a plus.

• Good customer service skills.


• Excellent verbal and written communication skills.


• Professional phone voice and etiquette.


• Ability to follow instructions and scripts.


• Skilled in active listening.


• Proficiency with computers, and good typing skills.


• Strong time management and decision-making skills.


• Ability to work remotely.


• Bilingual in Spanish a plus.

• Occasionally must move about when working inside the office.


• Repetitive motion. Regularly operates a computer, phone, and general office equipment.


• Regularly required to handle, feel, grasp objects and reach across a work area.


• Regularly communicates with customers and other employees and on the phone, virtually or in person. Regularly converses with internal and external contacts.


• Visual acuity. Regularly must have close visual acuity to read scripts, view and enter information into computer and software systems, and utilize other materials.


• Mental focus. Requires worker to maintain focus and exchange detailed and accurate information through oral and written communication.

• Office environment is climate controlled with no substantial exposure to adverse environmental conditions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity or sexual orientation. We are also an equal opportunity employer of individuals with disabilities and protected veterans.

Please view Equal Employment Opportunity Posters provided by OFCCP.