Account Delivery Manager at Park Place Technologies in Charlotte, North Carolina

Job Description:

The Account Delivery Manager manages or refines the service delivery processes for Park Place Technologies’ strategic accounts. This position makes sure all strategic accounts receive the same services and treatments across the board and is directly involved in the functional and technical processes when providing expertise in navigation and problem resolution for key clients. 

 What you’ll be doing:

• Works with Program Managers/Client Services resources providing added value technically.


• Works with Field Service Managers and Technical teams to ensure customer satisfaction.


• Must be able to manage across several teams and is responsible for high complexity and ambiguity.


• Key participant in Quarterly and Ad Hoc business reviews.


• Maintain efficiency and costs in the service execution.


• Reduce costs and streamline any processes to save the company money without negatively affecting the client or customer experience.


• The service delivery manager controls customer satisfaction.


• Researches and involves organizational resources in order to correct inaccuracies and improve ineffective client experiences.


• Conducts customer evaluations to ensure the customer is satisfied.


• Responsible for monthly and quarterly reviews of performance; includes presentation creation and delivery.


• Keeps open communications with technical teams, IT and business partners.


• Responsible for Project Plan(s) and ensuring they are communicated properly and finalized correctly.


• Participates in assignments and projects involving senior management.


• Act as the point person for the customer bridging their entire field service contract(s).


• Other duties as assigned.

 What we’re looking for:

• Minimum of 5 years’ experience in field service delivery.


• Minimum of 2 years in operations management.


• Proven leadership and people management skills.


• Excellent written and verbal communication skills.


• Ability to support and mentor junior staff.


• Excellent customer facing/customer service skills.


• Able to work under pressure and meet deadlines.


• Proven ability to multi-task and manage competing priorities.


• Able to demonstrate a high degree of flexibility including shift and out of hours working.


• Excellent organizational skills.


• Able to manage sensitive and sometimes confidential information.


• Self-motivated and able to take responsibility for work and desired outcomes.


• Able to manage and prioritize and tasks and time efficiently.


• Able to demonstrate initiative and a proactive approach to daily tasks.

 Education:

• 
   Bachelor’s Degree or equivalent work experience required.

Travel: 10%

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Park Place Technologies is an Equal Opportunity Employer M/F/D/V.

Park Place Technologies has an in-house recruiting team that focuses exclusively on the hiring needs of our company. We are not currently accepting additional third-party agreements or unsolicited resumes. If you would like to be considered as a preferred partner with Park Place Technologies, please submit your detailed information to careers@parkplacetech.com. Any CVs submitted directly to hiring managers will be considered unsolicited and become the property of Park Place Technologies.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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