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PREMIER CX & Process Innovation Internship at PREMIER Bankcard LLC in Sioux Falls, South Dakota

Posted in General Business 30+ days ago.

Type: Full-Time





Job Description:

Facility: PREMIER Bankcard
Location: Sioux Falls, SD
Shift: Monday - Friday 8:00 AM to 5:00 PM
Job Status: 90 day internship

About the Internship

Product Owners and Analysts are responsible for various products related to customer journeys including Speech Analytics, surveys, and our payment protection product. Product Owners and Analysts are highly analytical and have a passion for process improvement through innovation.

About PREMIER

Are you looking for the opportunity to learn from one of the best banks? PREMIER has been ranked as one of the top-performing banks! PREMIER is dedicated to caring for their employees and community, cultivating and celebrating achievement and success.

First PREMIER Bank is the 11th largest ACH-originating financial institution in the United States and PREMIER Bankcard is the 12th largest issuer of Mastercard® credit cards in the country serving over 3 million customers nationwide. Together, First PREMIER Bank and PREMIER Bankcard employ over 2,300 employees within South Dakota.

Compensation and Schedule

Internships are paid!

Flexible Full-time Hours:

Monday - Friday 8:00 a.m. - 5:00 p.m. for 90 days during the summer of 2022.

Essential Duties and Responsibilities


  • Gain a solid understanding of products handled by the Customer Experience & Process Innovation department including but not limited to Speech Analytics, post-call survey analysis, and payment protection programs

  • Assist Product Owners and Analysts with daily tasks of assigned duties including monitoring reports and completing audits

  • Assist in completing call studies by reviewing calls and preparing data analysis

  • Assist department with investigating, developing and recommending cost efficient and profitable improvements and strategies utilizing Voice of the Customer (VOC) channels such as Speech Analytics and Customer Satisfaction/Experience/NPS Surveys.

  • Conduct call trending and root cause analysis to evaluate the impact of business changes and understand call drivers

  • Create and update reports of recommendations and present to management

Skills and Qualifications


  • Applicant should be enrolled in or pursuing higher education

  • Possess intermediate to exceptional PC skills

  • Proficiency with Microsoft Word and Excel

  • Attentiveness to detail

  • Excellent verbal and written communication skills

  • Time management skills

  • Flexibility and willingness to learn new tasks

Application Process

To ensure timely communication during the application process, please ensure that the "My Presence" portion of your profile is kept current. This should include your most recent phone number and email address. Additionally, please upload any relevant documentation, such as a cover letter and resume. Initial contact will be made via email. Please check your email regularly for any updates or sign in at www.firstpremier.com/careers to view any status changes.

Neither First PREMIER Bank nor PREMIER Bankcard, LLC discriminates in hiring or employment on the basis of race, color, religion, gender, national origin, age, disability, protected veteran status, or status within any other protected group.

See job description





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