ServiceNow HAM Consultant at Cognizant in White Plains, New York

Job Description:

Cognizant is seeking a strong ServiceNow HAM Consultant for an immediate need. This is a client-facing role & the candidate will have regular interactions with various client managers. 

“Remote Candidates will be considered, however must be willing to relocate post Covid” 

Job Description : 

• 3+ years of experience with ServiceNow ITSM, CMDB, Asset Management, ServiceNow Discovery (knowledge) and 7-10 years working on a team as part of a large IT organization.


• Design and implement solutions for end to end Asset management lifecycle.


• Interact with the Asset Management system to ensure data quality of new or changed Asset records


• Ensure data integrity both from the ownership and discovery standpoints


• Use the common service data model concepts to maintain the data integrity between cmdb and asset as required.


• Analyze the different CI and data sources (with Discovery, procurement system etc) and establish process and solution for maintaining data integrity coming from multiple sources


• Monitor ITAM Metrics to determine efficiencies: take appropriate actions to modify.


• Work on finding root cause around asset data issues and propose solution for elimination of the same.


• Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.


• Work with process owners to understand the process requirements related to the capture of configuration data and develop technical specifications and solutions


• Functional architects experience required.


• Work with Application SMEs and stakeholders to perform gap analysis and provide solution.


• Participate in Configuration Management meetings and Story Time where appropriate


• Review the data being populated into the CMDB and act as partial owner of the CMDB


• ServiceNow Certified  System Administration


• ITIL 2011 Foundation Certified

Qualifications required: 

• Minimum of 3 years' experience with Asset Management.


• Minimum of 3+year experience with ServiceNow Discovery (will be a plus)


• Minimum of 7+ years working on a team as part of a large IT organization


• Have strong functional knowledge and technical skills.


• Experience integrating with tools to federate data into the CMDB


• Expert in IT Asset Management Lifecycle processes (including hardware and software)


• Good interpersonal skills, including collaboration, communication, relationship building, and negotiation


• Expert in IT Asset Management process & operational delivery


• Familiarity with the following concepts: XML, JSON/script language, database.


• Ability to discuss credentials, install a product, troubleshoot permission issues, discuss and trouble shoot network connectivity with network engineers

Preferred:

• Scripting capabilities such as JavaScript, jelly, SQL

 

***Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.

**Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.

 

Technical Skills

Domain Skills

* Proficiency Legends