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ServiceNow HAM / SAM Architect at Cognizant in White Plains, New York

Posted in Information Technology 30+ days ago.

Type: Full-Time





Job Description:

Cognizant is seeking a strong ServiceNow HAM / SAM Architect for an immediate need. This is a client-facing role & the candidate will have regular interactions with various client managers. 

“Remote Candidates will be considered, however must be willing to relocate post Covid” 

Job Description : 


  • 10+ years of overall IT experience –  5 years of ServiceNow relevant experience and 3 years of  SAM Pro experience 

  • Manage and monitor the IT Asset Repository for Software Assets

  • Track and capture any change on Software Assets (deployment, lost or stolen etc.) in the IT Asset Repository

  • Validate periodically The IT Asset Repository data accuracy and investigate discrepancies. 

  • Check the IT Asset Repository to determine whether existing Software can be re-used to fulfill a request

  • Update the IT Asset Repository ticket (request, incident, change ticket etc.) with Asset status (assigned, procured, deployed etc.)

  • Determine capability to inventory Software Assets

  • Help define alternative procedures if Software cannot be inventoried with current toolsets

  • Assess the impact of any major change on the Software Assets and discuss findings with appropriate stakeholders

  • Define how Software harvesting should be performed and track the harvested Assets in the IT Asset Repository

  • Coordinate Software disposal

    

Technical Expertise : 


  • Update/close RITM for software  requests

  • Evaluate if license is available by checking stock status

  • Entitlement process/License Assignment

  • Review and reconcile license compliance report

  • Investigate non-compliance and provide resolution

  • Validate software license creation

  • Create/Update Software Models/Create Standard Catalog/ Create Software Catalog entries

  • Receive PO Release and Invoice and perform 3-way match

  • Validate software discovery 

  • Work with Platform Team to troubleshoot software discovery issues

  • Provide Software Inventory and license compliance-related reports

  • Update/maintain ITAM repository for accurate inventory count resulting from the SAM processes

  • Evaluate License Usage and harvest unused licenses

  • Understand software licenses product use rights

  • Knowledge of Catalogs

  • Knowledge of ServiceNow workflows

  • Flexera DataPlatform


 

***Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.

**Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.

 

Technical Skills






































SNo Primary Skill Proficiency Level * Rqrd./Dsrd.
1 ServiceNow Enterp Service Mgmt PL3 Required
2 ServiceNow Discovery PL3 Required
3 ServiceNow Scripting PL2 Required
4 SAM (screen Logger) PL2 Required
5 FlexRay PL3 Required

 

Domain Skills














SNo Primary Skill Proficiency Level * Rqrd./Dsrd.
1 Manufacturing Oper-Manlog NA Required

 

* Proficiency Legends






















Proficiency Level Generic Reference
PL1 The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
PL2 The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
PL3 The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.
PL4 The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.





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