Java at Cognizant in Irving, Texas

Job Description:

Sr. Application Analyst

Qualification:

Science / Engineering Graduate

Responsibility:

Stakeholder Management:

• Monitor availability of the applications and notify support team in case of exceptions and also provide update to applications owners and business stakeholder on the status and the potential impact.

Service Management:

• Manage tickets and tasks escalated by the Level 1 team (Service Operations' analyst) and also handle Customer requests assigned by the Lead.

• Escalate tickets that require external intervention.

• Alert Leads for tickets where there can be a potential SLA breach.

• Ensure quality of deliverables through selfreview.

• Provide inputs to task estimation.

Service Tracking:

• Provide daily status updates on tasks assigned to the Sr Service Analyst / Service Lead.

• Ensure incidents, Service requests, Operational change requests and enhancements are handled within the agreed targets.

• Ensure assigned tasks are completed within targets set (the tasks include incidents, service requests, identified problems, Operational changes, enhancements etc).

• Collate data and provide inputs for reporting requirements.

Service Execution:

• Responsible for coordination with other support groups (such as infrastructure, product vendor etc).

• Comply with defined process during task execution (including problem management, KEDB management etc).

Knowledge Management:

• Participate actively during Knowledge transition (KT sessions) and contribute.

• Contribute and participate proactively in knowledge sharing sessions.

• Provide complete KT to support teams before any production release.

• Complete mandatory training for self as identified in the training plan for the project.

People Management:

• Act as a buddy for new hires, when assigned by supervisor.

Contribution to Org Initiatives:

• Adhere to Organization policies and procedures.

• Participate in project and organization initiatives led by the Delivery leadership.

• Contribute new ideas and innovative approaches at work, including CSI themes.

• Provide data and related inputs for producing management information.

Business Development & Customer Relationship Management:

• Take ownership of tickets including any customer communication and handle queries / clarifications from the customer.

 

Must Have Skills

• Spring Boot

• Core Java

• J2EE

Good To Have Skills

• React JS

• ANSI SQL

• JDBC

Technical Skills

SNo	Primary Skill	Proficiency Level *	Rqrd./Dsrd.
1	React JS	PL2	Desired
2	Spring Boot	PL2	Required
3	ANSI SQL	PL2	Desired
4	JDBC	PL2	Desired
5	Core Java	PL2	Required
6	J2EE	PL2	Required

 

* Proficiency Legends

Proficiency Level	Generic Reference
PL1	The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
PL2	The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
PL3	The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.
PL4	The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.

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