Job Description:

2000 Parks Oaks Avenue, Orlando, Florida 32808

CE Florida currently has an exciting Commercial Customer Service Representative opportunity at our Orlando-HUB, Fl location.

Company Website: www.carrierenterprise.com

SUMMARY

The Customer Service Representative is the support resource for our customers, partners and Commercial sales team. They are responsible for working collaboratively with the sales team as a technical advisor and Commercial/ product advocate. The Customer Service Representative must be able to identify and provide reliable solutions for all Commercial and HVAC technical issues to assure complete customer satisfaction.

Job Responsibilities: Commercial Customer Service Representative

• Order entry and engaging in order/project management for Commercial Sales


• Provide post-sales support to Internal and External customers


• Track shipments and logistics to customer job sites on the sale of commercial equipment


• Interfacing with other departments, the manufacturer as well as the customer on outstanding orders to ensure accurate processing of open PO orders based on commercial project


• Establish and maintain good relations with customers by providing prompt and courteous service for all customers including walk-in and telephone

Requirements: Commercial Customer Service Representative

• High School diploma or equivalent with three (3) years' experience


• AA/AS degree with 2 years' experience preferred


• 2-3 years' experience in sales, project management or customer service


• Excellent customer service skills; good computer skills required (Microsoft applications)

Qualifications: Commercial Customer Service Representative

• Our Products are commercial and residential HVAC parts and equipment, therefore, experience working with contractors is desired.


• Ability to handle multiple tasks in a fast-paced environment


• Solid problem-solving abilities with the competence to make recommendations

Carrier Enterprise is an Equal Opportunity Employer.

Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. At CE we proudly distribute industry leading brands such as Carrier, Bryant, Payne, GREE and other brands of HVAC and Refrigeration equipment, as well as a full-line of aftermarket parts, supplies and accessories. CE has approximately 200+ locations throughout 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada with over 2,000+ employees. Our vast footprint, inventory and e-Commerce platform allows us to provide our customers with best in class service when they need it and where they need it.

Carrier Enterprise is dedicated to providing Comfort Excellence to the HVAC/R industry. Our vision for Carrier Enterprise is simple...to become a world-class distribution company, and achieve differentiation through the relentless pursuit of service excellence. Our customers and our employees make the difference. We have vast opportunities at our stores, distribution centers, field offices, business units and Headquarter location. We embrace the diverse experiences, backgrounds, knowledge and ideas that make up our company culture. Those experiences only strengthen our teams and our business. From our retail locations to our e-Commerce and mobile platforms our team has the tools to help you grow your career at Carrier Enterprise. See where your drive will take you!

Find out more about CE at www.carrierenterprise.com.

Carrier Enterprise is an Equal Opportunity Employer. CE offers a competitive total pay (plus bonus on sales incentives) and benefits package inclusive of health, dental, vision, life insurance and 401(k).

Requirements: Commercial Customer Service Representative

• High School diploma or equivalent with three (3) years' experience


• AA/AS degree with 2 years' experience preferred


• 2-3 years' experience in sales, project management or customer service


• Excellent customer service skills; good computer skills required (Microsoft applications)

Apply Now