Infrastructure Engineer-Telephony at American Water Works Service Company Inc in Camden, New Jersey

Job Description:

Diversity of backgrounds, ideas, thoughts, and experiences is vital to our culture and the way we do business.  Creating an environment where differences are embraced and where every person feels engaged and included makes us safer, stronger, and more successful.

With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company.  The company employs more than 7,000 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to 15 million people in 46 states.  American Water provides safe, clean, affordable and reliable water services to our customers to help make sure we keep their lives flowing.  For more information, visit amwater.com and follow American Water on Twitter, Facebook and LinkedIn.

On September 9, 2021, President Biden signed Executive Order 14042. This order and the associated federal safety protocols for federal contractors that were issued on September 24, 2021, require covered contractors who work with the federal government to ensure that their employees are fully vaccinated for COVID-19 or approved for a health or religious accommodation by December 8, 2021. As a covered federal contractor, American Water must adhere to these legal requirements. If you are made a conditional job offer, you will be required to provide proof of full vaccination or apply and be approved for a health or religious accommodation prior to your start date.

Primary Role

The Infrastructure Engineer – Telephony will be primary responsible for the evolution of the telephony environments and solutions while managing and optimizing the current environment.  This person will have a balanced mix of big-picture thinking while driving operational excellence.  This person will participate as an effective member of a passionate, highly skilled, collaborative team that supports American Water's information security policies and meets all relevant compliance requirements.  Our ideal candidate will need to have experience with Cisco CUCM 11.X & 12.X, Cisco Unity Connection 11.X & 12.X, Call Handlers, Cisco Jabbar 12.X Finesse, CER, Cubes, and Voice Gateways.

Knowledge/Skills

Technical Skills

•    Expert knowledge and experience of the Internet Protocol (IP), including protocols such as SIP, H.323, MGCP and their integrations in large-scale networks.

•    Experience in new site implementation from IPT perspective.

•    Experience with integration of Cisco VOIP products with Microsoft Teams, Audio Codecs and Right Fax.

•    Extensive knowledge/experience with Cisco TDM/ IP voice systems and components, plus PRI T1, FXS, FXO, SCCP, SIP Trunking, SRST.

•    Experience with integration of Cisco CUCM with the Cisco UCCE environment. 

•    Hands-on experience with deployment, upgrade and migration of Unified products.

•    Hands-on troubleshooting experience on VOIP products and providing on-call support to team for escalated issues. 

Knowledge

•    Five (5) plus years experience / knowledge in information technology with an emphasis on telephony solutions.

Soft Skills 

•    Experience in leadership with a proven track record for delivering desired outcomes while fostering a culture of teamwork, collaboration, innovation and talent development

•    Strong verbal and written communication skills for a wide variety of audiences including proven ability to deliver conference presentations

•    Strong decision making ability and flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change

•    Demonstrated ability to lead through influence and to deliver results through others while overcoming obstacles to success

•    Should possess a high energy level, sense of urgency, decisiveness, and an ability to work well under pressure

 

Experience/Education

• Bachelors’ degree in Computer Science, Information Systems, Information Technology or relevant field of Engineering . Master's degree is preferred

Work Environment

• Indoor office environment


• Travel Requirements


• As necessary, up to 15%.

Licenses & Certifications

• UCCE

Competencies

Champions safety

Collaborates

Cultivates innovation

Customer obsessed

Drives Results

Nimble learning

Join American Water...We Keep Life Flowing™

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

 

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