Operations Manager - Construction at Crown Castle in Edison, New Jersey

Job Description:

Company Summary 

Crown Castle works around the country to build and maintain the infrastructure behind the world’s most revolutionary technologies. As the largest shared infrastructure provider in the United States, Crown Castle owns, operates and leases more than 40,000 cell towers, 80,000 small cells and over 80,000 route miles of fiber across every major US market. This nationwide portfolio of communications infrastructure connects cities and communities to essential data, technology and wireless service – bringing information, ideas and innovations to the people and businesses that need them. Crown Castle is a NYSE S&P 500 and Fortune 500 company and one of the largest Real Estate Investment Trusts in the United States with an enterprise value of approximately $110 billion.

Position Title:  Operations Manager - Construction - P3

Position Summary

Responsible for the day-to-day activities of an assigned team of network construction managers.  This team has a dedicated focus on vendor management, work order execution, construction, and restoration of Crown Castle fiber networks and services that are consistent with all defined standard operating processes and procedures. The position will support the Manager of Network Construction and work across other network construction teams within the area, as well as provide support to Crown Castle cross-functional teams to improve the quality of processes, deliverables and the end-to-end customer experience.  Each network construction team is expected to maintain open communication across all areas of the business and work as a unit with consistency while building, implementing, and restoring or maintaining services; cognizant of fostering the vision and values of Crown Castle.  This position is accountable for their assigned team and area for delivering KPIs including but not limited to OpEx spend, MTTR, % On-Time Install, fiber complete for small cell, and installed enterprise revenue.         

Essential Job Functions                                                                                                                                               

• Supervise a team of Network Construction Managers in support of the assigned area of responsibility for construction demands, Cap and OpEx management, as well as KPIs.


• Provide support to the Manager of Network Construction for communication with the NOC, Engineering, Field Operations, and Change management teams.


• Provide support to the Manager of Network Construction to monitor and report Key Performance Indicators (KPIs) of deliverables and supporting workflows in order to measure operational performance, as well as, identify and assess areas of opportunity for improved process efficiencies and performance


• Maintain knowledge of technology in use, and/or under development for its impact or potential impact on the operational business process


• Provide support to the Manager of Network Construction for the assigned areas respective CAPEX and OPEX spend and budgets


• Maintain quality service by understanding and enforcing organization standards


• Develop and coach network construction manager team. Identify training gaps and create a career path for team members.


• Supervise a team to provide necessary network maintenance support 24 hours, seven days a week, 365 days a year


• Schedule and prioritize the workload of the network construction and external vendor resources within an assigned area


• Provide support to the Manager of Network Construction in partnerships with utility and municipal providers to streamline permit application, process, and initiatives such as the FCC’s One Touch Make-Ready program.


• Supervise team for the purposes of (including but not limited to)


• Management of external vendors necessary for timely completion and within budget


• Initial construction reviews in accordance with project specifications.


• Oversee site construction, managing schedule, and resources on all projects


• Ensure that all jobs are maintained in a project tracking system with complete accuracy.


• Coordination of all permitting and licensing activities.


• Development of permit and construction plans


• Participate in the Vendor evaluation and selection process.


• Ensure all work is completed in accordance with Crown Castle construction standards, processes, and procedures. Act as a key contributor to continued growth and improvement in each of these.                                                           

Education/Certifications

• High school diploma or equivalent required


• S in Architecture, Engineering, or Construction related field or equivalent work experience preferred


• A valid driver’s license required                                                        

Experience/Minimum Requirements

• Three (3)+ years construction experience, at least three (3) years direct telecommunications experience or equivalent work experience required. At least two (2) years of supervisory contractor construction experience required, three (3)+ years preferred.


• 1 year of experience performing (or equivalent work experience):
  
  
  
  • Direct supervision/management of employees
  
  
  • Fiber engineering design, splicing and/or construction implementation experience
  
  
  
  


• Experience with optical test equipment including OTDR, PMD, Optical Spectrum Analyzer


• Working knowledge of network construction standards (aerial and underground)


• Working knowledge of NESC, NEC and OSHA standards

 

Other Skills/Abilities

• Excellent leadership, interpersonal, verbal, and written communication skills


• Proven people and project management skills


• Candidate has a strong background in and a good working knowledge of fiber optic infrastructure engineering, construction, and restoration methods


• Familiarity with Outside Plant (OSP) and Inside Plant (ISP) installation standards and practices


• Ability to diagnose work flow problems and institute remedies


• The individual must possess and employ the highest ethical and business standards and always conduct himself/herself with the greatest degree of professional integrity.


• Position needs to be able to operate in a fast paced customer focused environment handling multiple priorities at a time, delivering quality service to diverse user groups and customers


• Position must be available for emergency support on a 24 hour X 7 day basis


• A positive attitude and desire to deliver exceptional results for our customers.


• Personal commitment to safety, integrity, and continual professional development


• Strong Microsoft Office (Excel, Visio, Word and PowerPoint) skills

Organizational Relationship

Reports to:

Manager Network Construction

Title(s) of direct reports (if applicable): Senior Network Construction Manager, Network Construction Manager

Working Conditions:

Could be required to travel to project sites with exposure to heavy equipment and environmental conditions up to 50% of the time. This role falls into our hybrid work model working in your assigned office approximately 60% of the time (3 days per week) and where you do your best work 40% (2 days per week).  

Crown Castle is a federal contractor and the COVID-19 vaccination is a requirement of employment by your start date to comply with Executive Order 14042.

 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Construction

Apply Now