Revenue Manager - REMOTE - Southern California at Sonesta International Hotels Corporation in Newton, Massachusetts

Job Description:

Work Environment Remote position primarily working from a desk at home.

Physical Demands Working online, facilitating and participating in conference calls with hotels, little to no travel.

Expected Hours of Work Full-time management position.

Travel No overnight travel required.

Education and Experience Bachelor's degree preferred and at least three year's relevant work experience in revenue management or hotel operations. Multiple hotel and hotel type (Full-Service, Extended Stay) preferred.

Principle duties and responsibilities (Essential Functions) include

• Key Job Functions
  
  
  • Analyze short- and long-term forecasting.
  
  
  • Analyze trends in inventory to include occupancy, rates, product line and strategic sales goals.
  
  
  • Prepare revenue management reports and information for Owners, Corporate Office, General Managers, and all related meetings.
  
  
  
  


• Critical Analysis of Strategies, Room Statistics & Demand:
  
  
  • Review end of month room statistics reports from the hotel's PMS and RMS systems and provide critical analysis on performance vs. forecasts and result of implemented strategies ("month-end critique.")
  
  
  • Conduct displacement analysis of group business, as needed, to determine impact potential business will have on RevPAR.
  
  
  • Complete weekly booking pace reports and analysis on pace, recommending strategy changes when needed.
  
  
  • Analyze past and present trends and make recommendations for future strategies.
  
  
  
  


• Management & Maintenance of Group & Transient Inventory Controls:
  
  
  • Daily review and implementation of transient rate strategy via RMS and CRS systems.
  
  
  • Review all tentative and definite group bookings, to ensure that they support implemented strategies.
  
  
  • Ensure group inventory and cut-off dates are managed according to demand.
  
  
  • Maintain accurate demand information in the RMS and PMS systems.
  
  
  • Work with General Manager and Operations Manager on oversell levels.
  
  
  
  


• Develop, monitor and adjust sales and pricing strategies:
  
  
  • Conduct weekly sales strategy meetings where the appropriate booking period is evaluated for the proper rate and availability control.
  
  
  • Review weekly and monthly sales data for the 365-day window, to include: group rate, extended stay rates, transient demand and forecasted updates.
  
  
  • Develop annual transient pricing. Ensure pricing is consistent in all distribution channels (CRS, GDS, OTA).
  
  
  
  


• Forecasting:
  • Prepare all weekly, monthly, three month and annual forecasts, using the hotel's applicable PMS, sales, and forecasting systems.
  
  


• Competitive & Demand Analysis:
  
  
  • Review all competitive shops on a consistent basis (at least once a week) and identify selling strategies and market trends.
  
  
  • Review demand calendars, convention calendars and city event calendars to keep abreast of all demand generators.
  
  
  • Site competitive set and network competitive set Revenue Manager.
  
  
  • Produce and maintain twice a year the value assessment for your competitive set.
  
  
  • Maintain historical data on events and performance on any promotions during demand-generating events.
  
  
  
  

Qualifications and Skills

• Proficient in hospitality systems such as CRS, RMS, and PMS. SynXis, IDeaS, and Opera experience preferred.


• At least three years managing or assisting in managing room inventories.

Go Beyond@SonestaHotels WHO WE ARE
We are an organization made up of people, thoughts and ideas - all working towards fulfilling our simple mission: To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality .

We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This job description is subject to change at any time.

Position Title: Revenue Manager

Location: Corporate Remote

Department: Cluster Revenue Management Department

Reports To: Market Director of Revenue Management

Job Type: Exempt

Position Summary

The Revenue Manager sets the tone for Sonesta's Culture of Caring. We expect leaders to focus on creating amazing moments for guests and team members and dig deep to find ways to create success for their team.

The Revenue Manager is responsible for the leadership, effectiveness and productivity of the Revenue Management Department. The role's primary responsibility is to drive results through their entire department.

Sonesta managers are charged with providing strategic vision, ensuring tactical execution, and actively managing their department to achieve the company's revenue and profitability goals and objectives.

The ideal candidate has a passion for building and motivating teams that achieve results. Sonesta managers are guest-focused (both internal and external), achievement-oriented leaders.

Work Environment This position works mostly in a service environment, with some office time.

Physical Demands Frequently standing up, bending, climbing, kneeling, and moving about the facility.

Expected Hours of Work Will be required to work mornings, evening, weekends, and holidays.

Travel

Education and Experience Outline required and preferred experience and education

Principle duties and responsibilities (Essential Functions) include:

• 
  Operational/Functional:
  
  
  • Deliver outstanding experiences to guests, partners, and team members
  
  
  • Review and react to relevant reports and records
  
  
  • Review and ensure quality of documentation and record-keeping
  
  
  • Ensure compliance with applicable regulations
  
  
  
  


• 
  Strategy and Planning:
  
  
  • Set departmental goals and strategy to align to company mission and departmental goals and targets
  
  
  • Coordinate with other departments to achieve results
  
  
  • Develop and maintain relationships with vendors
  
  
  
  


• 
  Financial Management:
  
  
  • Achieve all revenue and expense targets
  
  
  • Direct financial operations of the department, including budget management, and monitoring expenditures
  
  
  • Participate in budget and forecasting process as directed
  
  
  
  


• 
  Managing your Team
  
  
  • Attract, retain, and motivate the best talent
  
  
  • Ensure team members receive proper training applicable to their position and career aspirations and in accordance with company policy and/or local laws
  
  
  • Responsible for monitoring, measuring, and recognizing performance of team members who directly report to the role and indirect reports
  
  
  • Support, comply and promote company initiative, policies and guidelines
  
  
  • Handle employee issues in a professional and timely manner
  
  
  
  


• 
  Leading with Passion
  
  
  • Responsible for ensuring success through the eyes of employees, guests, and owners
  
  
  • Utilize and collaborate with resources across different departments and corporate office
  
  
  • Capable of influencing employees to perform to their highest standard and establishing a trusting environment to enrich the culture
  
  
  • Focus on the mission and well-being of the department, hotel, and company as a whole
  
  
  • Lead by example and operate with integrity and respect
  
  
  • Inspire your team to embrace and demonstrate our values and GUEST People Standards
  
  
  
  

Qualifications and Skills

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.

• Excellent verbal and written communication skills.


• Excellent interpersonal and customer service skills.


• Excellent organizational skills and attention to detail.


• Strong analytical and problem-solving skills.


• Strong supervisory and leadership skills.


• Ability to prioritize and organize work assignments.


• Extensive knowledge of hotel and hospitality industry.


• Proficient with Microsoft Office Suite or related software.

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance, Health Savings Account with Company Match, 401(k) Retirement Plan with Company Match, Paid Vacation and Sick Days, Sonesta Hotel Discounts, Educational Assistance, Paid Parental Leave, Company Paid Life Insurance, Company Paid Short Term and Long Term Disability Insurance and Various Employee Perks and Discounts.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

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