Senior Manager, Operations - Accredo at Cigna in Indianapolis, Indiana

Job Description:

Manages the day-to-day operations of a large specialty fulfillment pharmacy including pharmacy operations, warehouse / inventory, and durable medical equipment (DME) management in collaboration with other network pharmacy teams. Plans, coordinates, directs and participates in all activities related to the dispensing, delivery, receipt and handling of medications within corporate and regulatory guidelines. Works with the pharmacy management to develop policies, procedures, and the business plan for the site. Oversight of production levels and service standards. Oversight of hiring, training, and evaluation of staff with a focus on developing leaders and building team effectiveness. Provides expert content/professional leadership on complex assignments/projects. Uses deep professional knowledge and acumen to advise functional leaders.

In this role, you will serve as a Fulfillment site leader responsible for pharmacy, warehouse, inventory, and durable medical equipment (DME) operations. You will need to understand business problems and opportunities in the context of the requirements and to recommend solutions.In this role, you will work as a key partner among the operational value stream including, but not limited to, front-end pharmacy operations, customer service, insurance verification, procurement, pharmacy practice, and compliance.

Essential Functions

• Develop employee skills, evaluate performance and provide feedback. Oversees resolution of employee relations. Conducts hiring, training, and evaluation of staff.


• Creates a culture of engagement, enablement, and positive work environment.


• Leverages principles of Lean and Six Sigma to create a culture of continuous improvement Implement programs and process improvements to enhance the level of internal and external customer service provided.


• Represents pharmacy operations in cross-functional meetings and projects.


• Schedule and monitor staff and day-to-day workflow to achieve production and quality goals.


• Monitor costs to ensure compliance with cost to fill goals. Work with management for creation of labor expense budget forecasting.


• Work with management team to analyze operations and overall efficiencies.


• Serve as a point of escalation for issues requiring a higher degree of expertise or discretion to resolve.

QUALIFICATIONS

• B.S degree with 6-8 years of relevant experience or graduate of ACPE accredited School of Pharmacy with a B.S. or Pharm.D. degree


• Demonstrated initiative with commitment and ability to work under pressure and meet tight deadlines


• Strong analytical capabilities and organizational skills


• Demonstrated good judgment and effective decision-making skills


• Strong focus on leadership development and team effectiveness


• Experience in volume and budget forecasting


• Advanced problem solving skills and the ability to work collaboratively with other departments to resolve issues.


• Good oral and written communication skills.


• Strong focus on customer service, quality and accuracy.


• Strong focus on building client and internal partner relationships


• Ability to adapt in a changing environment.


• Ability to work a flexible schedule for peak volume times.


• Proficiency with MS Excel, PowerPoint, Word


• Willingness to travel

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.