This job listing has expired and the position may no longer be open for hire.

IT Supervisor, Plant Support at Samuel, Son & Co. (USA) Inc. in Tucson, Arizona

Posted in Information Technology 30+ days ago.

Type: Full-Time





Job Description:

Samuel, Son & Co. is growing! If you're looking for a rewarding career opportunity with a family run, industry leading organization, bring your experience and motivated attitude to Samuel, Son & Co.

We are seeking an IT Supervisor, Plant Support to join our team in Tucson, AZ. 

Here is some of what we have to offer:


  • Competitive compensation

  • Paid vacation and an annual bonus

  • Health, dental and vision insurance

  • 401K plan with company match

  • Opportunity for fast advancement and career growth 

RESPONSIBILITIES:


  • Managing daily activities of the team

  • Motivating the team to achieve organizational goals

  • Conduct training of team members to maximize their potential

  • Conducting quarterly performance reviews

  • Creating a pleasant working environment that inspires the team

  • Become trusted IT partner and adviser to the business.

  • Using a predefined resolution framework, develop and apply IT knowledge skills (e.g. troubleshooting) to resolve and respond to customer issues and deliver solutions quickly and effectively.

  • Develop basic functional knowledge and documentation of IT systems (Microsoft,

  • LAN/WLAN, Account Management, Endpoints, Printing, Directory Management, Site Infrastructure,

  • Actively engage on project assignments including defining and leading project tasks and/or work packages

  • Act as a resolution escalation point for peers and customers.

  • Demonstrate leadership skills in collaboration and knowledge.

  • Conduct research on emerging technologies and recommend technologies that will increase cost effectiveness and systems flexibility.

  • Maintain, monitor and administer related computing environments, including directories, systems software, applications software, and management tools.

  • Participate in evaluation, design, and implementation of new systems that increase productivity or enhance overall business operations.

  • Confer with end-users, clients, or senior management to define business requirements for complex systems and infrastructure development.

  • Create technical documentation around new and established processes and procedures.

  • Develop, document, communicate, and enforce policies for standardization and security.

  • Contribute to IT Knowledge Base

  • Participate in training to continue to develop key functional and technical skills and improve business acumen.

  • Lead customer training sessions on IT policies, directives, and processes and act as SME and Champion within the Business

  • Seek to continuously improve operations.

  • Identify and suggest process and system enhancements.

  • Perform at a level that assists in attaining overall and team-level performance measures and goals.

  • Collaborate with all IT teams to deliver excellence to customers by way of projects or issue resolution.

  • Consistently meet assigned project deadlines in an agile and rapid moving environment

  • Ensure compliance with all Health and Safety policies and initiatives.

  • Other duties as required

QUALIFICATIONS:


  • College diploma or university degree in the field of IT or equivalent work experience

  • Certifications: ITIL v4 Foundations, CompTIA Certifications, Microsoft Certifications (or working towards), Cisco Certifications (or working towards), Fortinet Certifications (or working towards), Management/Leadership Certifications

  • 8 Years in an IT Position.

  • Strong technical knowledge of IT

  • Experience with Microsoft Suite (Excel, Word, PowerPoint)

  • Experience with ITSM/ITIL applications (ServiceNow)

  • Previous Management Experience a plus

  • Exceptional analytical, conceptual, and problem-solving abilities.

  • Ability to work with integrity, and courage to challenge the status quo.

  • Superior written and oral communication skills.

  • Strong technical documentation skills.

  • Strong interpersonal and consultative skills.

  • Able to prioritize and execute tasks in a high-pressure environment.

  • Experience working in a team-oriented, collaborative environment.

  • On-call availability

  • International travel to various locations as required

SAM123





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