Samuel, Son & Co. is growing! If you're looking for a rewarding career opportunity with a family run, industry leading organization, bring your experience and motivated attitude to Samuel, Son & Co.
We are seeking an IT Supervisor, Plant Support to join our team in Tucson, AZ.
Here is some of what we have to offer:
Competitive compensation
Paid vacation and an annual bonus
Health, dental and vision insurance
401K plan with company match
Opportunity for fast advancement and career growth
RESPONSIBILITIES:
Managing daily activities of the team
Motivating the team to achieve organizational goals
Conduct training of team members to maximize their potential
Conducting quarterly performance reviews
Creating a pleasant working environment that inspires the team
Become trusted IT partner and adviser to the business.
Using a predefined resolution framework, develop and apply IT knowledge skills (e.g. troubleshooting) to resolve and respond to customer issues and deliver solutions quickly and effectively.
Develop basic functional knowledge and documentation of IT systems (Microsoft,
LAN/WLAN, Account Management, Endpoints, Printing, Directory Management, Site Infrastructure,
Actively engage on project assignments including defining and leading project tasks and/or work packages
Act as a resolution escalation point for peers and customers.
Demonstrate leadership skills in collaboration and knowledge.
Conduct research on emerging technologies and recommend technologies that will increase cost effectiveness and systems flexibility.
Maintain, monitor and administer related computing environments, including directories, systems software, applications software, and management tools.
Participate in evaluation, design, and implementation of new systems that increase productivity or enhance overall business operations.
Confer with end-users, clients, or senior management to define business requirements for complex systems and infrastructure development.
Create technical documentation around new and established processes and procedures.
Develop, document, communicate, and enforce policies for standardization and security.
Contribute to IT Knowledge Base
Participate in training to continue to develop key functional and technical skills and improve business acumen.
Lead customer training sessions on IT policies, directives, and processes and act as SME and Champion within the Business
Seek to continuously improve operations.
Identify and suggest process and system enhancements.
Perform at a level that assists in attaining overall and team-level performance measures and goals.
Collaborate with all IT teams to deliver excellence to customers by way of projects or issue resolution.
Consistently meet assigned project deadlines in an agile and rapid moving environment
Ensure compliance with all Health and Safety policies and initiatives.
Other duties as required
QUALIFICATIONS:
College diploma or university degree in the field of IT or equivalent work experience
Certifications: ITIL v4 Foundations, CompTIA Certifications, Microsoft Certifications (or working towards), Cisco Certifications (or working towards), Fortinet Certifications (or working towards), Management/Leadership Certifications
8 Years in an IT Position.
Strong technical knowledge of IT
Experience with Microsoft Suite (Excel, Word, PowerPoint)
Experience with ITSM/ITIL applications (ServiceNow)
Previous Management Experience a plus
Exceptional analytical, conceptual, and problem-solving abilities.
Ability to work with integrity, and courage to challenge the status quo.
Superior written and oral communication skills.
Strong technical documentation skills.
Strong interpersonal and consultative skills.
Able to prioritize and execute tasks in a high-pressure environment.
Experience working in a team-oriented, collaborative environment.
On-call availability
International travel to various locations as required