Outdoor Segment Quality Lead 1 at Garmin International in Olathe, Kansas

Job Description:

GPS Manufacturer/Distributor

Do you have a passion for the Outdoors and enjoy experimenting with the latest consumer electronics products?  Do you enjoy solving problems and working with different business functions in a high-energy environment?  
 
If so, Garmin is looking for an Outdoor Segment Quality Lead to partner with our product development teams to ensure and drive product quality for our coastal fishing, inland fishing, cruising, and sailing markets.  This individual will be responsible for leading efforts to address product concerns and driving improvements for our customers by working with our Engineering, Product Support, Operations and Marketing teams.  
 
As a leading worldwide provider of navigation devices and wearable technology, our focus is on developing, designing and supporting superior products. Our advanced technology promotes performance, safety and ease of use in every market we serve. That makes us an engineering and technology company with a keen focus on recruiting talent in those fields. We literally do it all…in-house. We are looking for skilled, energetic individuals who want to join the quality team.  At Garmin, we work hard to provide our customers with quality products they can rely on. 
 
We’re seeking a segment quality lead who’s a technical problem solver, embodies independent drive, builds strong relationships, and takes personal ownership of their responsibilities.  This includes creation and maintenance of quality tools and methods as it relates to monitoring, responding, and preventing quality issues including input as the voice-of-the-customer across engineering and other internal departments. With an appropriate sense of urgency, the individual must be able to support product development, testing, user experience and return processes for continual improvement.
 
We are looking for a full-time Segment Quality Lead for our headquarters in the greater Kansas City area. In this role you will be responsible for investigating warranty returns by participating on cross functional teams of Engineering, Materials, Manufacturing, Customer Repair, and Process Engineering staff to identify and implement process and design improvements in order to continuously improve product quality. Other essential functions include:

• Understand and apply quality tools to aid in data management and issue resolution


• Track quality issues across functional areas and work with product teams, suppliers and /or manufacturing to move issues to completion.


• Document and communicate lessons learned across functional teams   


• Advocate for Voice of the Customer metrics throughout design and development by participating in design reviews.


• Support root cause analysis of recurring quality failures and implementation of process and design improvements 


• Meet with Project teams to review product quality objectives and support implementation and verification techniques


• Support and document quality meetings


• Act as the single point of contact for Voice of the Customer related communications within the organization 


• Know and understand organizational needs and quality objectives to support alignment throughout project lifecycles

Due to the amount of resources and expense exhausted in training for this position, a minimum of one year from the start of this position will be required before an associate is eligible for a job transfer. 

Qualified candidates possess a Technical Bachelor's degree or equivalent combination of education and relevant experience with a cumulative GPA greater than or equal to 3.0 and a demonstrated ability to apply learned knowledge. Other requirements include:

• Demonstrated project management experience


• Must be detail-oriented and have the ability to work effectively with minimal supervision


• Must possess the ability to operate effectively within a team environment and work across functional and organizational boundaries


• Demonstrated ability to implement quality improvement tools in a team environment


• Ability to prioritize and multi-task in a flexible, fast paced and challenging environment

Previous work or internship experience in a quality engineering role and experience with business intelligence and reporting tools is highly preferred!

Our benefits are designed to lead an evolving marketplace, support innovation and encourage a healthy balance between work and life. They allow our associates to make their own decisions about their wellbeing and future and consistently rank Garmin as a top tier benefits provider when compared to other high-tech employers. We offer a choice of high value medical, dental and vision plans with low or no premiums, to fit your and your family’s preferences. In addition, Garmin’s financial benefits include a generous 401K retirement plan that provides 5% of pay base contribution plus a match of 75 cents for every dollar you contribute to a maximum of 10% of your compensation. The employee stock purchase plan allows for shares to be bought at a 15% discount. Garmin offers many other benefits and perks ranging from wellbeing initiatives, educational assistance and career development, community charity support, and employee discounts just to name a few.

Garmin International is an equal opportunity employer.  Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability.

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