Employee Relations & Learning Manager at Fairmont El San Juan Hotel in San Juan, Puerto Rico

Job Description:

Talent & Culture Employee Relations & LearningManager

Designs, plans, and implements a company's employee relations programs, policies, and procedures. Maintains good communication and positive relationships with employees to promote employee satisfaction. W ill be responsible to coordinate and implements hotel-appropriate training programs including but not limited to new hire orientation, to promote a well-trained staff resulting in positive guest relations and increased customer satisfaction scores. Working with the hotel's department heads ensures that company standards are met and measured

Reporting to the Director, Talent & Culture,responsibilities and essential job functions include but are not limited to the following:

• Constant reinforcement of service and skill training. Track, input, maintain and audit all individual employee-training records of in house programs including department orientation records for new hires on a computer system.

• Coordinate additional team member and Talent and Culture activities, as required

• Provides administrative assistance such as filing paperwork, copy and distribute d isciplinary action notices, breakdown, sort and deliver PAF's making new hire and t ermination files, copy and send exempt reviews to employee files/managers and Department heads. Maintain department and personnel files. Creates and distributes memos, flyers and newsletters, as assigned

QUALIFICATION STANDARDS

EDUCATION

Four-year college degree or equivalency preferred.

Must possess. Analytical, organizational and interpersonal skills.

Excellent English and Spanish communication

Microsoft Office knowledge a must.

Excellent interpersonal, communication and organizational skills

EXPERIENCE

Two years Human Resources experience required. Previous training, adult learning, experience is preferred

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS