Part Time Personal Advisor (Contact Center) at OMNI Community Credit Union in Battle Creek, Michigan

Posted in Other 10 days ago.





Job Description:

OMNI Community Credit Union

Description:

We are looking for part time personal advisors for our contact center whom value a flexible part time schedule, great hours, and pay.

Up to $20/hr for call center and/or financial services experience.

Are you great with sales, people, and technology? Do you prefer a back office setting and enjoy interactions over the phone? Come work with us!

We offer you an award winning workplace, 401k, education assistance plan, telemedicine service, sales incentives, and weekly pay days.



. Requirements:

SUMMARY: Part time position working up to 29 hours per week. Process member financial transactions; sell Credit Union services; answer members' questions and resolve related account problems; present and explain a basic number of Credit Union products and services to members and assist them to utilize those products and services which are of benefit to them. Must be able to communicate effectively with prospective and current members and to represent the Credit Union in a positive and professional manner. OMNI Community Credit Union is an Equal Opportunity Employer M/F/Disability/Veteran.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Regular attendance is an essential function of the job as well as reporting to work on time and as scheduled. Physical presence on site required.
  • Make members feel welcome by presenting friendly, helpful and professional appearance, manner and speech.
  • Interview members to obtain information and explain available financial services.
  • Actively market and cross-sell current and new products and services of the Credit Union to members and potential members; attempt to educate members and potential members on the benefits and features of new, as well as existing services.
  • Process a variety of transactions for members through internet, phone, in person, or mail.
  • Respond to member inquiry regarding the operation of accounts, access to services, adding or reducing service features on various accounts, and assisting members to make the most effective usage of service offerings.
  • Interview applicant to obtain personal and financial data and fill out applications for products and services. Access group data information from computer to retrieve interest rate and informational updates used in explaining various products and services as well as interest rates and how they are calculated.
  • Obtain applicant information such as credit reports, employer and personal references in order to verify credit and references via letter, telephone or direct computer access.
  • Notify applicants by mail, telephone, or in person of acceptance or rejection of application.
  • Answer telephone inquiries and assist members in processing transactions for members and/or potential members regarding loan and deposit services; card services, fraud information, wire transfer requests, withdrawals, stop payments, check supplies, and assist in any member, or vendor inquiry.
  • Provide assistance in filing, inputting data to computer, recording information as required, answering telephones, photocopying, faxing, typing letters, and other general office routine duties.
  • Perform such other member service functions that might be needed upon occasion and assist others to complete tasks and work assignments.
  • Comply with practices, procedures and regulations as set forth by the Credit Union.
  • Comply with all required regulations and polices, especially with all Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) policies, procedures and regulations.
  • Assist in the training of new employees as necessary.
  • Physical presence on site is required.
  • Other duties as may be assigned by manager or supervisor.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

PERFORMANCE STANDARDS:

Must fully understand Credit Union products and services and be able to assist members to use these products and services. Cooperative and positive attitude toward members and Credit Union employees. Professional appearance and demeanor.

EDUCATION and/or EXPERIENCE:

One (1) to three (3) year of experience and/or training in a customer/member service or retail sales environment; high school diploma or G.E.D. required.

LANGUAGE SKILLS:

Ability to read, analyzes, and interprets general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, employees, regulatory agencies, benefit providers, and others.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole number, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY:

Continuous use of judgment, reasoning, patience and negotiation. Frequent use of initiative, ingenuity and creativity. Frequent problem-solving. In certain circumstances, problem resolution may require considerable diplomacy while dealing with difficult people.

CERTIFICATES, LICENSE, REGISTRATIONS:

Bondability

OTHER SKILLS and ABILITIES:

Personal computer applications knowledge and skills to include Microsoft Office. Ability to create an atmosphere that promotes teamwork, collaboration and initiative. Must be good with detail and numbers and have good organizational and Knowledge of loan servicing functions including document processing, title and insurance products.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk and hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.

WORK ENVIRONMENT:

All essential functions are performed in an office setting. Temperatures in the climate-controlled offices may fluctuate. Work area is sometimes noisy due to multiple member. The noise level in the work environment is considered moderate. Team member may not be able to easily leave work area unless for a scheduled break. Due to the nature of our business, there is a risk of exposure to potentially hazardous conditions.

MENTAL DEMANDS:

The mental characteristics necessary to competently perform this job include being alert to member needs and the continuous need to be resourceful, persuasive and creative in all aspects of the member interaction. In addition, the job holder requires imagination, concentration, member service and negotiating skills as well as the need to frequently read, write, and type to be successful in performing the job duties as well as a high aptitude for technology.

NOTE:

Job descriptions are not intended, and should not be construed to be exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs.

PI160803424
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