IT Support Specialist I at TDIndustries in Houston, Texas

Posted in Customer Service 5 days ago.

Job Description:


Location: US-TX-Houston
Req ID: 2022-5630
Category: Professional Services

Type: Regular Full-Time

Job Summary

Provides technical support to the organization's internal users of computer applications and hardware (e.g., PCs, servers, mainframes). Answers questions regarding system procedures, online transactions, systems status and downtime procedures. Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems. Maintains a troubleshooting tracking log ensuring timely resolution of problems.

Company Overview

Established in 1946, TDIndustries has developed into one of America's premier Mechanical Construction and Facility Services companies serving clients through the full life-cycle of a facility, to include engineering, construction, operations and maintenance. For 70 years, our employee-owned company has provided innovative services that optimize the performance of world-class mechanical and electrical systems that serve healthcare facilities, hotels, schools, sports arenas, mission critical facilities and industrial complexes and other essential institutions.

Our employees, whom we call "Partners" are the heart of our success and what sets us apart from our competitors. FORTUNE Magazine recognized TDIndustries as one of the "100 Best Places to Work", "Top 50 Training Organizations" and "Top 30 Companies to Retire From" due to our solid commitment to the personal and professional development of each employee.

Essential Duties

  • Enters all work as service tickets into the ticketing Effectively documents, tracks and escalates issues within the IT Support team, providers and external vendors.
  • In addition, we may need assistance in purchasing and maintaining stock for IT equipment and related Tracks equipment inventory using appropriate methodology. Is responsible for all AV, conference room activity, web conferencing, etc.
  • Provides day-to-day support and troubleshooting of user and application Provides references for users by writing and maintaining user documentation; providing help desk support; training users.
  • May assist on special project work such as AV improvements, hardware testing, Monitors project progress by tracking activity; resolving problems; publishing progress reports; recommending actions. Works with software such as, RDP, active directory, Office 365, DevOps or similar agile project management.
  • Participates with other IT staff and internal customers in new product reviews, tests and
  • Will be responsible for covering our support desk for in-person points of contact and entering their issues/requests into ITSM. Acts as a liaison between customers and IT to insure exceptional customer Communicates with customers as required, keeping them informed of incident progress, notifying them of impending changes or scheduled appointments with the service technicians. Ensures fast turnaround of customer requests. Escalates service requests that cannot be resolved or scheduled within agreed service levels or timeframe.
  • Performs other duties as

Minimum Requirements

  • Associate's Degree in Computer Science, Information Systems, Information Technology or Computer Engineering is preferred.
  • Knowledge of and prior experience working with Microsoft products including but not limited to current operating systems, software and applications.
  • 2-5 years experience

TDIndustries is an Equal Opportunity Employer. TDIndustries recruits qualified applicants and advances in employment its employees without regard to race, color, religion, sex, gender, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law. EOE Minorities/ Females/ Protected Veterans/ Disabled
The following factors are considered when evaluating an applicant's background and criminal record, if any: the nature of the offense, how long ago it occurred, and the nature of the risk it poses in the particular job. Disqualification for Employment:

Although not intended to be an exhaustive list, examples for grounds of rejection of an applicant include, but are not limited to, the following:

• Falsification or omission of information on the employment application or during any phase of the employment process, including if the person is hired before the falsification or omission is discovered.

• If the applicant will be operating a company or mileage-reimbursed vehicle that is a requirement of the job and currently has a suspended license or, during the past three years, has received more than two moving violations,} or has been convicted of, has entered a plea of nolo contendere, or is/ has been the subject of a deferred adjudication agreement of driving or operating a vehicle under the influence in violation of applicable laws.

• Persons who test positive for the presence of any illegal drug or controlled substance as outlined in the Drugs and Alcohol Policy, will not be hired, or if hired conditionally, pending drug screening results.

• Not authorized to work in the United States.PI160780275
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