Claims Adjustor 2 at Coventry in Downer's Grove, Illinois

Posted in Other 10 days ago.

Job Description:


Claims Adjustor 2

US-IL-Downer's Grove

Job ID: 22-13164
Type: Regular Full-Time
# of Openings: 1
Category: Sales & Client Services
Mitchell International


The Enlyte Family of Businesses

Mitchell | Genex | Coventry

Enlyte is the parent brand of Mitchell, Genex and Coventry, an organization unlike any other in the Property & Casualty industry, bringing together three great businesses with a shared vision of using technology innovation, clinical services and network solutions to help our customers and the people they serve. Our suite of products and services enable our employees to help people recover from challenging life events, while providing opportunities for meaningful impact and career growth.


Investigates, evaluates, disposes of and settles claims with minimal supervision, including the investigation, determination and evaluation of coverage, liability and damages, and the setting of proper reserves in accordance with legal statutes, policy provisions and company guidelines.

  • Experience with Title 59
  • Understand concepts of coverage, policy interpretation, exposure recognition and liability determination to analyze and move claims toward resolution using Best Practices.
  • Promptly investigate all assigned claims for coverage, liability assessment and damages.
  • Expected to manage a claim pending of approximately 250 files, some in litigation.
  • Investigate claims by interviewing claimants and witnesses, establish claim reserves, handle evidence, obtain evidence, obtain and interpret official reports, medical reports and claim forms, and attend/participate at mediation, trials or hearings.
  • Negotiate and settle claims, set reserves and manage litigation within client service parameters and authority levels by obtaining demands and making offers to claimants.
  • May present evidence at legal proceedings.
  • Direct appraisal and/or inspection of damaged property.
  • Dispose of salvage and pursue subrogation when appropriate.
  • Report all serious injuries/liability issues and potential large loss claims to the client and/or reinsurer based upon the criteria provided by the client.
  • Document plan of action in the claim system and set appropriate diaries.
  • Manage diary and complete tasks to ensure that cases move to the best financial outcome and timely resolution.
  • Close all files as appropriate in a timely and complete manner.
  • Maintain closing ratio as directed by management team.
  • Attend/participate at mediation, trials or hearings.
  • Routinely interact with clients, claimants, attorneys, investigators, experts and other vendors.
  • Perform other duties as required.



  • Associates or Bachelor’s degree preferred, or five or more years of equivalent work experience required in an insurance/TPA or related industry;
  • Experience handling liability claims preferred; more experience may be required depending upon complexity of claim pending.
  • Completion of training courses internally and/or externally in all significant areas affecting claims handling and practices.
  • Licenses, certifications, awards preferred.


Proficient with MS Excel and Word; computer experience with related claims software; excellent verbal and written communication skills; proven interpersonal skills capable of dealing with all levels of personnel; exceptional ability to multi-task; excellent negotiation skills; superior organizational and decision making skills; customer-focused orientation; strong analytical and strategizing skills; expertise in tort and related claims handling practices and ability to apply same; deep knowledge of client and carrier claims procedures; significant understanding of self-insured retention, excess and reinsurance reporting; fluent in medical terminology and medical/injury treatments.

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