Location: US-AZ-Phoenix | US-CA-Los Angeles Job ID: 2022-3242
Join the leader in providing smarter security solutions for a safer world. Kastle, the leader in Managed Security, is looking for an Enterprise Technical Sales Engineer that will work remotely and be based in the West Coast Time Zone.
You would be joining Kastle's Enterprise Accounts business unit, which serves national, corporate clients with offices throughout the country. You would be external-client facing, accompanying and supporting the Enterprise Accounts sales team as pre-sales technical-knowledge expert. You would aid in selling Kastle's solutions and interface with our internal team (project managers / install technicians).
In addition to a great work environment, we provide our employees with competitive compensation and benefits (Medical/Dental/Vision, 401K, Tuition/Training Assistance, Wellness Program, Paid Time Off/Holidays, etc.). We are proud to have been named a Top Workplace for 2021 by Energage!
Bring strong customer-focus mindset to the role to provide expert advice based on technical knowledge to customers, prospects and Kastle sales and product team members as a trusted advisor.
Participate in technical discussions and security reviews as the primary source to address all specific technical questions from external and internal clients, including client's IT and security teams, around Kastle's products.
Perform client and prospect product presentations and demonstrations (both in-person and virtual).
Proactively guide customers through their product options and prescribe appropriate solutions based on customer's needs.
Understand prospect / customers' solution requirements, and help them validate those requirements against Kastle's products, identifying technical risks and providing mitigation strategies when needed (solution-selling with technical knowledge)
Work with sales team members to help design security solutions for proposals, including physical access controls system, video surveillance and visitor management (Kastle's solutions). Solution design requires reviewing floor plans / construction drawings.
Identify any custom technical requirements and coordinate as necessary with product / internal Kastle teams
Accurately estimate installation costs
Assist and be the primary source to address (write up) technical sections for RFP/RFI and vendor assessments for new and existing clients
Communicate prospect and existing customer needs/product feedback to Kastle's product management, marketing, sales, and leadership teams
Utilize Kastle's Microsoft Dynamics CRM and other internal tools for up to date client communication and information management and record keeping
Bachelor of Sciences degree (engineering/computer sciences) or equivalent combination of education and experience required.
At least 5 years of experience as a sales engineer or solutions engineer with a B2B technology / physical access control systems company required.
Deep understanding of security industry technology (IT network, Active Directory/LDAP, video technology, cloud-based software & hardware technology implementation, mobile applications, and electrical engineering), and an appreciation of our clients' business needs as they relate to security.
Must be willing to travel extensively as required - (up to 50% of time expected)
High level of competency and proficiency in CRM, customer support / ticketing software, and Microsoft Office Suite applications.
Must possess a valid driver's license, satisfactory driving record, and a car. It will be an ongoing requirement of this position that you have a valid driver's license and that your driving record satisfy Kastle standards. You must also have the appropriate vehicle insurance.
Must be a U.S. citizen or Permanent Resident
Ability to develop strong, trusted relationships with clients and key contacts, with strong desire for excellent customer assistance required.
Proactive attitude to solving challenges/problems, having demonstrated initiatives in prior work experiences.
Strong leadership and self-discipline skills to own and lead all technical aspects of the sales process.
Excellent writing and verbal skills. Experience creating detailed technical proposal and implementation plans. Writing samples will be requested.
Excellent organizational skills - ability to simultaneously manage multiple opportunities / tracks of follow up meetings/communications.
Ability to interface and communicate with clients and co-workers in a clear and professional manner.
Available to work needed to complete urgent and required responsibilities.
Neat, professional appearance.
Helpful but not required:
Technical understanding of Access Control Systems, video/CCTV technology and electrical engineering a plus.
Other Eligibility Requirements
Must be willing to participate in and pass the company's pre-employment screening process including a background investigation and drug screening.
Must be able to meet and continue to meet state licensing requirements for security, as well as client background and suitability screening when required to access client's data and/or site.
Must be able to meet client background and suitability screening when required to access client's data and/or site.
Kastle is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. Delivering a world class customer experience drives everything we do, and Kastle's mission is to be our customers' best service provider and to ensure that their security the most effective, efficient and convenient. Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants.
At Kastle, we believe that diversity makes us stronger - at work and in the world. Kastle International, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.