Project Specialist at Epiq Class Action & Claims Solutions in Seattle, Washington

Job Description:

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

The Project Specialist role plays an integral part of the review team for specific casework that includes but is not limited to oversight of document review, cases processes, notice mailings, and claimant correspondence. Incumbents will use detailed analysis to review legal documents, as trained by the project team, coordinate with the document review team and other internal teams to accomplish tasks, analyze data and communicate important information to the project team, and manage email correspondence from the public. “Best-in-class” customer service is priority to both internal and external team members and clients as it relates to professionalism, responsiveness and quality of work. 

Essential Job Responsibilities

• Coordinate the timely and accurate execution of key milestones and tasks as outlined in the Settlement Agreement and other project documents


• Fields complex inquiries from internal and external partners


• Receives training, direction and oversight from project managers and/or outside counsel for each project


• Relies on review protocol and instructions from counsel for details of case


• Document types typically include MS Office and email documents, but may also include technical and non-traditional documents


• Technical elements of the position will vary by project


• Proactively draft client facing communication, as requested


• Identifying and timely escalating client or operational issues


• Provide timely and accurate ticketing requests and instructions to Technical Project Manager


• Proactively review and address upcoming tasks

Required Qualifications & Characteristics

• JD from an accredited US law school


• Prior document review experience


• Prior experience using a ticketing system to create and submit requests to multiple internal teams


• Technical or subject matter experience may be required depending on the requirements of a particular project.


• Detail orientation with the ability to multi-task


• Budget management skills including invoice preparation


• Flexibility and customer service approach


• Ability to work with internal resources to meet the needs of the client while building and retaining strong internal relationships

Competencies

Integrity – Behaves in an honest, fair and ethical manner; shows consistency in words and actions; does what she/he commits to doing; respects the confidentiality of information or concerns shared by others; is honest and forthright with people; carries his/her fair share of the workload; takes responsibility for own mistakes.

Client Focus – Takes action with the clients, both internal and external, and sees their needs as a primary focus; builds a sustaining collaborative and productive relationship with clients; seeks to understand client situations, issues, expectations, etc.; takes appropriate action to meet client needs and address concerns; implements or utilizes methods to monitor and evaluate client feedback.

Results-Driven – Sets stretch goals for personal and team accomplishment and works tenaciously to achieve those goals; acts with a sense of urgency; takes the initiative on actions; identifies what needs to be done and takes action before being asked; does more than what is normally required in a situation; establishes metrics to monitor progress and measure success; maintains focus by avoiding or overcoming roadblocks.

Entrepreneurial Orientation – Proposes innovative business opportunities/ideas to customers and business partners; encourages and supports entrepreneurial behavior in others; demonstrates willingness to take calculated risks to achieve business goals.

Decisiveness – Makes well-informed, effective and timely decisions even when data is limited or solutions produce unpleasant consequences; perceives the impact and implications of decisions; has the ability to make tough decisions.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.