This job listing has expired and the position may no longer be open for hire.

Customer Service Specialist I at Healthstream Inc. in Nashville, Tennessee

Posted in General Business 30+ days ago.

Type: Full-Time





Job Description:

You will provide exceptional customer service and product support and have a significant role in the overall customer experience. As a Customer Service Specialist I, you will be the face of HealthStream and will become our clients' biggest advocate! You will understand the ins and outs of HealthStream products and you will delight clients with your wealth of knowledge and unwavering positivity. You will also develop skills for your individual career path based on your interests--whether this lies within Customer Service or in another department within the company.

ESSENTIAL DUTIES OR RESPONSIBILITIES:


  • Provide phone, email, and chat support; working closely with customers and with internal teams to efficiently resolve any issues that may come up.
  • Troubleshoot and diagnose reported problems and work to understand and correct problems.
  • Build strong relationships with your colleagues and with customers, communicating in a timely, professional, and respectful manner.
  • Identify, test, and verify issues, providing the development team with clear documentation.
  • Provide an uncomplicated and seamless customer experience by collaborating cross-functionally on customer focused initiatives.
  • Participate in testing new features and releases.
  • Suggest recommendations for product enhancements utilizing data and customer feedback.

1. KNOWLEDGE/EDUCATION AND EXPERIENCE REQUIRED:


  • You have at least one year of experience in customer-facing roles.
  • A bachelor's degree in a related discipline is preferred. Education requirements may be waived based on practical experience.
  • Practical knowledge of the healthcare industry a definite plus.

2. SKILLS REQUIRED:

  • You have an extraordinary, charismatic phone presence; excellent written communication, and can relay information clearly, concisely and thoughtfully.
  • You are a problem-solver, skilled in prioritization, and you take ownership in the work that you do.
  • You know your audience and can effectively communicate resolutions with both non-technical and technical customers.
  • You have a natural ability to work through technical difficulties, determine the root issue, and provide resolution beyond the issue or question proposed.
  • You can make complex topics easily digestible by breaking them down into manageable parts.

3. ABILITIES REQUIRED:

  • You display active listening skills and are an empathetic customer advocate.
  • You have an insatiable curiosity for learning how things work.
  • You have a working knowledge of Microsoft operating systems and are familiar with tools like Salesforce and Microsoft Teams. A basic understanding of SQL is a plus.
  • You can work a flexible 8-hour schedule, providing coverage between 7 AM - 7 PM CST, Monday through Friday. Weekends and holidays are for you to enjoy with friends and family.
  • You are a team player working towards a common goal and you hold your colleagues to the same level of quality and elevated standards.

HealthStream is an equal opportunity employer. HealthStream prohibits employment practices that discriminate against individual employees or groups of employees on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law





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