Schneider Electric™ has an exciting opportunity for a Service Coordinator with the flexibility of working remotely within the continental US, Canada, or Mexico! This role provides administrative support to ensure the efficient operation of our product support team. You will be part of a highly collaborative team dedicated to resolving product issues for Schneider Electric field engineers and partners.
Job Location Place(s) where work is performed: Carrollton,TX; Canada; Mexico
The product support team utilizes Schneider Electric equipment to simulate and test problems experienced in a customer's environment. These troubleshooting actions require the configuration of servers, workstations, controllers, and databases while also using remote desktop software to connect to live systems for troubleshooting purposes. The candidate must have a strong ability to clearly communicate and build strong customer relationships. Must have excellent interpersonal communication skills with customers and the product support team. Must have basic product knowledge, as well as effectively utilizing company software programs/collaborative tools to help support the team.
Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives.Our 13 5 ,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software, and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone, and at every moment .
Great people make Schneider Electric a great company.
Help Drive/Promote technical cases to the relevant Local / Regional Level 3 teams as needed
Interface with Engineering and Quality Assurance departments as needed
Ability to be a liaise between Engineering to explain a problem and QA for resolution when needed
Job responsibilities include:
Pro-actively and on-demand schedule services/PTO for team members
Schedule appointments and maintain calendars
Schedule and coordinate staff and other meetings
The ability to quickly learn/identify new products in relation to identifying the category they belong to
Prepare communications, such as memos, emails, invoices, reports, and other correspondence
Using reference manuals to learn and gain personal knowledge on the various products as needed
Thorough documentation of support case details within (BFO) SalesForce
Capable of working with customers who have varying levels of product knowledge and experience
Excellent phone and personal interaction skills: Ability to relate to the customer on their current issue and converse in a clear and calm demeanor
Preferred System Knowledge: Basic Understanding of Security Technology, Access Control, CCTV, Intrusion Alarm systems, Intercom systems, or other building or electronic control systems.
Information Technology, TCP/IP networks, servers, domains, firewalls, routing, windows, and mobile Operating systems.
Electrical - Low voltage
Intercom, PA, Emergency notification systems
We know skills and competencies show up in many different ways and can be based on your life experience. If you do no t necessarily meet all the requirements that are listed, we still encourage you to apply for the position. The ideal candidate will be a self-motivated team player with strong time management, verbal and written communication skills. Must understand the challenges of engaging and managing customers via digital methods (Email, telephone, community portals).
Qualifications:
High School Diploma / GED (mandatory)
University education (Bachelor's degree/Master's degree) is an advantage
Minimum 1 to 4 years of confirmed related experience
Very good organizational skills
Strong business communication skills
Conflict management/resolution skills
MS Office (Access, Excel, Outlook, Word) - advanced
Previous experience with handling inbound telephone calls and emails in a technical call center or help desk environment
Experience with call (incident) tracking is a plus
This job might be for you if:
Have excellent interpersonal skills
Effective time management and organizational skills
Excellent communication and presentation skills, written and spoke
Enjoy the customer support experience, calling on or supporting accounts
Enjoy developing New Customer opportunities
Can drive team morale and relationships with a specific focus on customer service
Can identify, manage, and close opportunities - follow up on leads, quotes, service, and growth opportunities
Maintains a high level of customer satisfaction through increased availability/access, timely communication, assisting with orders, and following up on open cases
Drive personal career growth
Have the patience to seek reference manuals to learn and gain personal knowledge on the various products
The ability to properly document your support case information and resolutions within salesForce (BFO) or equivalent case management.
Capable of working with customers who have varying levels of product knowledge and experience
Excellent phone and personal interaction skills: Ability to relate to the customer on their current issue and converse in a clear and calm demeanor
Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave,401(k) match, and more. Click here to find out more about working with us: http://se.com/us/careers .
We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. We're recognized around the world for welcoming people as they are. We create an inclusive culture where all forms of diversity are seen as a real value for the company. See what our people have to say about working for Schneider Electric.
Let us learn about you! Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
As a federal government contractor, all Schneider Electric U.S. employees (including U.S. territories and Puerto Rico) must be fully vaccinated against COVID-19, subject to federal laws.
It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.
Schneider Electric is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.