Technical Trainer/Instructional Designer Sr Advisor - Evernorth at Cigna in Memphis, Tennessee

Job Description:

Job Summary:

Health Plan Analytics offers innovative solutions that provide actionable insights to internal and external business partners and customers that help reduce health costs, improve outcomes, provide financial security and measure/forecast business performance. The Provider Contracting and Network Performance Experience Group drives the vision and delivery of solutions to maximize healthcare affordability through the provider contracting process

Our ideal candidate is an experienced instructional designer able to research, design and develop high-impact training programs to support new product development across the Provider Contract and Network Performance domain. The candidate should be skilled in the subject matter, fluent with the use of learning and knowledge management systems, and be capable of facilitating classroom, virtual and hybrid formats of training utilizing experiential learning.

The individual is able to impact global business results and organizational performance through learning strategies and solutions. Candidates for this position should look forward to working in a fast-paced, team-oriented environment, and must be a highly skilled communicator and a motivated self-starter.

Core Responsibilities:

• Work on multiple projects concurrently, manage learning tasks, monitor activity, progress, and time related to project development


• Create and implement innovative learning solutions using rapid development techniques and taking an agile approach


• Collaborate with product management, subject matter experts, change managers, and delivery team members to identify learning and performance needs

• Determine performance success metrics and how to measure learning solution impact


• Conduct needs assessments as required to identify how training can drive ongoing performance improvement across the organization

• Ensure learning and performance objectives are appropriate to the audience and that the training programs developed meet the learning and performance objectives


• Create training design documents that clearly communicate learning strategies to address needs, including content outlines, flow diagrams, technical specifications, and resource/reference documents


• Design and develop blended training programs that include dynamic, engaging instructional interactions, with element including instructor-led training, eLearning, simulations, reference guides, on-the-job training, and the use of internal social media working with instructional designers, trainers, subject matter experts, and other business partners


• Use rapid authoring tools to create eLearning, videos, online assessments, and other online resources


• Utilizes a document management process for organizing, tracking, and retaining project related source files, scheduling periodic courses reviews (maintenance/expiration), and version control of all revisions/updates

• Partner with business managers/operations training teams to coordinate the scheduling of training programs to meet business needs


• Manage the delivery of training resources and programs using tools such as learning management systems and social sites

• Design, develop and implement a multi-level evaluation strategy and analyze evaluation outcomes for all training products


• Create and implement work plans to address any gaps/needs identified in evaluation results


• Monitor and report effectiveness of all training against identified success measures

Minimum Qualifications:

• Four or more years of instructional design and presentation design experience


• Exceptional graphics design skill


• Solid understanding of instructional design theories and principles


• Proficient with Learning & Development technologies:


• e-learning development tools (i.e., such as Articulate Storyline, Captivate, Camtasia and Microsoft Office tools)


• Image editing tools (i.e., SnagIt and Photoshop)


• Online survey tools, Learning Management systems and Web conferencing tools (WebEx)


• Expert writing and communication skills


• Expert consulting skills


• Analytical and problem-solving skills


• Ability to work independently and make effective decisions; coordinate multiple tasks and work effectively as a team member.


• Ability to impart knowledge and develop skills to others

This role is WFH which allows most work to be performed at home or on occasion at a Cigna office location. Employees must be fully vaccinated if they choose to come onsite

For this position, we anticipate offering an annual salary of $104,700 - $174,500, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

Helping our customers achieve healthier, more secure lives is at the heart of what we do. While you take care of our customers, we'll take care of you through a comprehensive benefits program that helps you be at your best. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and best in class well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and dozens of corporate discounts on essentials you use every day. For more details on our employee benefits programs, please visit the "Life at Cigna" tab on our careersite: www.cigna.com/careers

About Evernorth

Evernorth, Cigna Corporation's health services segment, exists to elevate health for all. We're building on our legacy and redefining health care as we know it. Unbiased in how we think, we create without limitation. We partner without constraints, deliver value differently and act in the interest of humanity. Solving across silos, closing gaps in care, and empowering clients, customers, and people everywhere to move onward and upward. When you work with us, you'll be empowered to solve the problems others don't, won't or can't. Join us. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.