Systems Support Analyst - Help Desk at Vancouver Clinic in Vancouver, Washington

Job Description:

In this role you will: Support all Personal Computers (PC's), Thin Client's (TC's), Citrix Published Applications & VDI, Windows operating systems and applications including Epic Hyperspace. Manages help desk calls and service requests in a timely and accurate manner, including provisioning and de-provisioning of user accounts.

Provide Customer Support -

• Triage & troubleshoot requests from callers and remotely assist staff with technology and application problems and accurately resolve or properly escalate, as appropriate.


• Create & disable user, network, and application access.


• Accurately document all help desk contacts.


• Assist in the enforcement of Information Systems & Security policies.


• Participate in projects work as assigned.


• Participate in the User Support after-hours on-call rotation.


• Assist users with all system network printers.


• Maintain user permissions using Active Directory.


• Create, edit and publish documentation of processes and procedures.


• Communicate with leadership regularly regarding system issues unable to resolve.

PC Support and Maintenance:

• Contact and work with printer maintenance vendor to affect printer repairs, as needed.


• Troubleshoot connectivity problems from client systems to network port.


• Coordinate installation of new equipment and software.

SKILLS AND ABILITES:

• Strong customer service skills.

• Working knowledge of client systems hardware such as PCs, Laptops, Thin Clients, Printers, Basic Wireless & Wired Network Communications, Tablets & Smartphones, etc.


• Proven ability to communicate effectively, both in written and oral form.


• Proven ability to work as part of a team, in a fast-paced production oriented environment.


• Proven ability to meet the needs of customers and enhance software usage, in a production environment.

EDUCATION AND EXPERIENCE:

• Technical certifications in related field (computer science, information systems, etc.) or equivalent work experience.


• Two (2) years' experience providing software support and PC maintenance and help desk support preferably in a healthcare environment.


• Experience with standard applications such as MS-Word, MS- Excel, MS Project, MS-Outlook, A+ or MCP Certifications a plus.


• Experience with Windows operating systems

The above information is intended to indicate the general nature and level of work required in this position. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities, and qualifications required of those assigned to this job.

We offer a competitive Total Rewards Program which includes insurance programs covering medical, dental, vision, life, long-term disability, generous time off, holidays, education reimbursement, and a 401(k) plan. Eligibility for benefits is dependent on factors such as position type and FTE. Contact your recruiter for more information.

Vancouver Clinic is proud to be an Equal Opportunity Employer. Vancouver Clinic does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, gender identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Documented vaccination, immunity, or written declination of vaccine for certain preventable contagious diseases, including COVID-19, is a requirement of employment at Vancouver Clinic. Vancouver Clinic is an alcohol and drug-free workplace. Offers are contingent on successful completion of drug screen, background screen, and immunization requirements.