Field Development Manager at Chubb in Chicago, Illinois

Job Description:

Combined Insurance, a Chubb Company, is seeking a Field Development Manager (FDM) to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 100 years. Come join our team of hard-working, talented professionals!

The Field Development Manager (FDM) is responsible for impacting bottom line growth for Individual and Group Sales through training, coaching, and effective assimilation of new sales Agents, first line Supervisors, and Managers.

The FDM will deliver master training on recruiting/hiring and business planning via classroom facilitation, individual hands-on support, virtual training, and coaching.

RESPONSIBILITIES

• Deliver Agent and Manager training programs within assigned geographic region.  Includes needs assessment, facilitation, tracking, and coordination of appropriate participation.  Ensure the standards of the program are implemented and consistent.


• Drive New Agent Success, for assigned Markets, at weeks 5, 13, and 26 through the delivery of quality education programs, and meetings that will directly impact Blueprint Success scores, Agent Retention, and Annual Premium Value (APV).  


• Offer input to content development and facilitator guidelines when needed for all relative sales training programs.


• Facilitate training for new products, process changes, and compliance related topics.


• Partner with sales management to facilitate the Agent to Manager promotion process.  Identification of talent, assessment of competency development, development of progression plans, and mentoring of new Managers.


• Facilitate field section of New Agent Development Program.  Coordinate training sessions per National program schedule, attend periodically to monitor quality and participation, seek feedback and best practices from participants and circulate recommendations back to Home Office and Zone leadership. 


• Monitor “At-Risk Agents” - assess trends and make recommendations to Market leadership regarding training needs. Reach out to Agents at risk to assess issues and impact on Agent Retention and facilitate field training as needed.


• Own the effective execution of the Group Sales Strategy and Enrollment Process. Serve as a Subject Matter Expert to Field Managers and Agents.

COMPETENCIES

Problem Solving: The ability to apply technical expertise, special knowledge, maturity, and judgment to business issues and, as a result, improve Combined/Chubb and/or team performance

• Diagnoses problems using problem-solving tools and techniques from multiple angles and probes underlying issues to generate multiple potential solutions


• Proactively anticipates and prevents problems


• Devises, facilitates buy-in, makes recommendations, and guides implementation of corrective and/or preventive actions for complex issues that cross organizational boundaries and are unclear in nature


• Seeks support and buy-in for problem definition, methods of resolution, and accountability

Business Acumen:  The ability to apply technical expertise, special knowledge, maturity, and judgment to business issues and, as a result, improve Combined/Chubb and/or team performance.

• Familiar with how competitors differentiate themselves by understanding latest developments or changes of Market conditions


• Is analytical, data-driven, and fact-based in decision-making


• Remains an active student of the Combined Insurance business and the Company's products


• Maintains both a “big picture” perspective and a detailed operational understanding of one’s own area of responsibility


• Has industry experience with Group and Individual product knowledge and selling

Initiative: Identifying what needs to be done and doing it before being asked or before the situation requires it.

• Does more than what is normally required in a situation


• Seeks out others involved in a situation to learn their perspectives


• Takes independent action to change the direction of events

Strategic Focus:  Incorporates a long-term perspective on the assigned Markets into both planning and execution

• Acts to align own goals with the strategic direction of the Business/Zone/Market


• Ensures that everyone understands and identifies with Business/Zone/Market goals

Process Accountability: Effectively and efficiently uses personal initiative, managerial authority, and organizational resources to deliver on commitments and takes full accountability for achieving (or failing to achieve) desired results.

• Monitors and coaches’ Agents/Managers and colleagues to achieve performance standards according to their role


• Utilizes and adapts to the most updated technology to support efficiency of the processes and procedure


• Executes Company programs and processes as designed

Results Orientation:  Accountability for driving the business plan by developing short and long-term goals to execute/achieve goals applicable to sales, persistency, quality of business, and processes

• Assists with defining and communicates the standards and specifications around which the team will operate to achieve the defined operational and sales goal


• Demonstrates performance of top line growth and ensures quality of busines


• Works with Senior Management to identify good/bad practices and continuously improve execution in the Zone

SPECIFIC SKILLS/EXPERIENCE OR KNOWLEDGE

• 10+ years’ experience related to L&D, sales development, sales/business development, small business management/ownership.  Insurance experience is preferred.


• Bachelor’s degree


• Excellent facilitation skills


• Experience with curriculum/content building


• Experience conducting needs analysis


• Ability to travel 50%+


• Knowledge of basic adult learning theories, current L&D best practices, participation in external training or L&D professional organization(s)


• Bilingual required, fluent in English and Spanish including speaking, reading, and writing in both languages

OUR BENEFITS

As a Chubb corporate employee, you have access to one of the most comprehensive benefit plans in the business, designed to meet your needs and help you reach your financial goals. Chubb is committed to supporting its employees with a comprehensive compensation package that is appropriate in the market where they work. Below are several of the many benefits we offer our employees: 

• Health insurance


• Dental insurance


• Tuition reimbursement


• A company-match 401(k) plan


• Disability insurance


• Life insurance


• Employee referral bonuses

ABOUT COMBINED INSURANCE 

Combined Insurance Company of America is a Chubb company and a leading provider of supplemental accident, health, disability, and life insurance products in North America. Headquartered in Chicago, and celebrating 100 years in business, we are committed to making the world of supplemental insurance easy to access and understand. The company has an A+ rating by the Better Business Bureau and an A + (Superior) financial strength rating by A.M. Best. We are ranked by VIQTORY as the number one Military Friendly® Employer in 2022 (over $1 billion revenue category), marking Combined's eleventh consecutive year on the Top 10 list.  

ABOUT CHUBB 

Chubb is the world's largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 31,000 people worldwide. 

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