Incident Analyst at Equifax Inc. in Louisville, Kentucky

Job Description:

Perform as the first line of defense on 24/7 support team to take appropriate action toward resolving system and network problems as they occur. Investigate and respond to system and network issues while minimizing impact on customer service. Follow processes and procedures to escalate issues as required in 24/7 support environment. Issues service interruption reports to the Executive Level Leadership Team and agencies as required. Achievement of objectives is generally measured by product up time. Who is Insights, An Equifax Company? At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, financial institutions, government agencies and consumers make critical decisions with greater confidence.Insights is a division of Workforce Solutions, Equifax's largest and fastest-growing business unit. Insights delivers breakthrough data and analytics to reduce people-based risk, mitigate fraud and meet compliance mandates. As the nation's most comprehensive and trusted source of risk and criminal justice intelligence, we offer timely, reliable insights through vertical partners on AI-driven, SaaS-based cloud architecture. We enable commercial enterprises and government agencies to build trust and safety while improving operational efficiencies.To accomplish our goals we focus on nurturing our people for career advancement and learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference. We are looking for talented team players to join us as we deliver on our mission of using data and technology for good. What you'll do

• Experience troubleshooting application processes.
• Excellent verbal, written and presentation skills to effectively translate and communicate complex technical information and risk to all levels of internal and external organizations.
• Work well under pressure with differing levels of Management.
• Work closely with Network Engineers, Product Development, and Implementation to ensure network integrity and reliability.

What experience you need

• Computer Sciences degree or 1-3 years' equivalent experience working within a Network Operations Center.
• Customer service role supporting Windows or Linux based applications.
• Database analysis tools.

What could set you apart

• Excellent verbal and written communication skills.
• Strong analytical/problem solving skills.
• Support Center/Call Center experience preferred.

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.If this sounds like somewhere you want to work, don't delay, apply today - we're looking for you!All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

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