Posted in General Business 30+ days ago.
Type: Full-Time
Chubb’s Digital Transformation
Chubb is a global leader in the insurance industry and provides an extensive suite of products to a wide range of clients. Delivering superior coverage, craftsmanship, and customer experience has always been at our core, and will continue to be as we modernize what insurance does and how we deliver it, all while protecting what our customers value most. Major initiatives are underway at Chubb to build on our strengths and expand Chubb’s reach in the digital insurance space. This means data-enriched processes and real-time insights embedded across our value chain, design thinking and an “engineers of everything” mentality, and a world-class customer experience that sets us apart. We are also reimagining our ways of working to be more adaptable and flexible through agile principles and investing in skillset development and tools for a digital age.
Who You Are
You are excited by the prospect of designing amazing user experiences to solve customer problems by bringing together user experience and creative design
You are responsible for delivering the vision of user experience design and strategy
You lead the movement towards connected experiences within a project or program
You have a strong portfolio that demonstrates your experience, storytelling, and design presentation skills.
You are driven to create beautiful and intuitive solutions, bettering the design and usability of Chubb’s digital solutions and guiding user-centered methodologies from strategy, research, design and user testing
You are excited at the prospect at working with multi-disciplinary teams in an iterative manner to deliver Chubb’s superior service execution digitally
You are committed to continuous improvement for both your teams, yourself, and Chubb’s culture
What You Will Do
Lead and execute the UX process and implementation of projects associated with different business units.
Deliver and iterate a reusable visual design and user experience framework to be used across business units.
Lead an iterative design process, by illustrating design ideas using wireframes, storyboards, process flows, prototypes and sitemaps.
Work closely with cross-functional teams of managers, marketers, and engineers to help define business and feature requirements; analyze empirical data,
usability findings, market research, and proven UX principles to justify and prioritize these requirements.
Carry out user-centric design practices. Conceptualize interfaces, visualize digital experiences or applications, and understand how each touchpoint is connected to the full user experience
Work with business teams to analyze quantitative and qualitative user research and synthesize user and customer data from many sources to identify opportunities; recommend user-centric design directions with an eye towards human value feasibility and economy
Conduct user testing and qualitative sessions to improve engagement, usability and affinity
Apply, promote and iterate design guidelines, best practices and standards
Stay current on emerging industry trends and the competitive landscape to provide insight on ways to improve the experience using visual design, usability and website functionality
Connect design strategy to business results
Leverage existing best-practices to influence IT development processes as we develop new experiences
Maintain existing UX/UI style guides
Contribute and advise the pod with your expertise in UX/UI design to to clarify details around user stories and customer journeys
What You Bring
Foundational Skills:
Design Skills:
Education:
Sysco |
AvePoint |
Weeks Marine, Inc. |