Port Captain - San Francisco - Alcatraz at Alcatraz Cruises LLC in San Francisco, California

Job Description:

City Experiences is seeking a Port Captain for our Alcatraz operation in San Francisco.

About You:

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

About the Opportunity:

Oversees fleet captains and crew and trains and provides feedback for evaluation of their performance. Ensures that ferry logs, licensing information and safety training records are maintained. Ensures that all company policies and values are demonstrated and followed by marine crew. Also responsible for operating United States Coast Guard Inspected Small Passenger Vessels under contract for the National Park Service and Alcatraz Island in a manner that ensures the Safety and Security of the Crew, Enjoyment of the Passengers, and Respect for the Environment.

Essential Duties & Responsibilities:

• Directly supervises the marine crew in all areas of Marine Transportation Safety, Security, and Training.


• Oversees the fleet’s proper documentation of all logs, licensing information and safety training records.


• When serving as the Master in Navigational Command, operates the vessel with due regard for proper Standards of Watch Standing and Wheelhouse Resources Management in accordance with the practice of good seamanship.


• Routinely inspects all areas of the vessel for unsafe conditions, performs accident investigations, and makes safety announcements to ensure the safety and comfort of the crew and passengers


• Routinely conducts Watch Quarter Station Bill Emergency Drills in accordance with US Coast Guard regulations and conducts Safety Meetings in conformance with Statue Cruises policy, to always ensure a routinely efficient and safe operation of the vessel and the proper use of equipment during any possible onboard emergency.


• Maintains Vessel Operations and Maintenance Logs, Personnel Reports, and all other Ship’s Business records.


• Performs other duties as assigned.

OTHER DUTIES AND RESPONSIBILITIES:

• Follows all U S Coast Guard regulations and has a working knowledge of the Navigational Rules of the Road.


• Follows all National Park Service directives, and Alcatraz Island policies, to ensure all passengers, quests, and visitors to the Area have an Interpretive Experience.


• Implements the Vessel Safety and Security Plans to ensure compliance with US Coast Guard Office of Homeland Security Rules and Regulations.


• Supervises others in Customer Service and Environmental Practices that Respect the Planet, both by instruction and in practice by setting a good example as a team leader for others to follow, to the fulfillment of Alcatraz Cruises policies and to the enjoyment of visitors to Alcatraz Island.


• Conducts employee job performance reviews.


• Complies with and enforces established policies and procedures.

ADDITIONAL EXPECTATIONS:

• Regular attendance in conformance with the standards, which may be established by Alcatraz Cruises from time to time, is essential to the successful performance of this position. Crewmembers with irregular attendance will be subject to disciplinary action, up to and including termination of employment.


• Upon employment, all crewmembers are required to fully comply with Alcatraz Cruises rules and regulations. Employees who violate Alcatraz Cruises rules and regulations will be subject to disciplinary action, up to and including termination of employment.

COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following skill sets to perform the essential functions of this position.

• 
  Problem solving—the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully.


• 
  Communications—the individual must speak clearly so listeners can understand and recognize and understand the speech of another person.


• 
  Demonstrated ability—the individual has the necessary supervisory skills to be a leader in a team environment.


• 
  Customer service—the individual manages difficult client/customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance and meets commitments.


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  Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently.


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  Quality control—the individual demonstrates accuracy and thoroughness, monitors own work to ensure quality and applies feedback to improve performance.


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  Quantity—meets productivity standards and completes work in a timely manner.


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  Physical demands—the individual occasionally must have the ability to move or lift up to 60 lbs.


• 
  Adaptability—the individual adapts to changes in the work environment, manages competing demands, and can deal with frequent change, delays, or unexpected events.


• 
  Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance.


• 
  Safety and security—the individual observes safety and security procedures and uses equipment and materials properly.

SAFETY REQUIREMENTS:

OSHA laws require the use of the following Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety:

• Life Vest/Safety Jacket


• Safety glasses


• Lockout Tagout


• Gloves


• Ear Plugs

 

Team members will be trained in the proper use and care of assigned PPE. Alcatraz Cruises provides the required PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.

GROOMING:

• All team members must maintain a neat, clean, and well-groomed appearance. Specific standards available in the Employee Handbook.

Requirements & Qualifications:

• S. Coast Guard Inland Masters (100 ton) or equivalent,


• FCC Marine Radio license


• Possess and maintain a current California Driver’s license and satisfactory driving record.


• Two (2) years of boat handling experience preferred but not required.


• Customer service experience is helpful.


• Knowledge of foreign language is helpful.

Our Mission: We create amazing experiences.
Our Values: Respect, Environment, Safety #1, Professionalism, Exceed, Communication and Teamwork.
Our Operating Principles: CITY EXPERIENCES 12
1. Foster diversity and inclusion.
2. Practice conservation and environmental responsibility.
3. Cultivate a safe and secure workplace.
4. Be on time. Come prepared.
5. Make data-driven, fact-based decisions.
6. Be decisive with 80:100 solutions (80% right, 100% implementable)

7. Expect to win – but compete as an underdog.
8. Embrace innovation and reinvention.
9. Listen and be responsive.
10. Strive for efficiency and transparency without politics.
11. Win as a team. Play your role.
12. Work hard, have fun, celebrate success.

City Experiences is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, City Experiences participates in the E-Verify program in certain locations.
Pursuant to applicable State and local laws, including but not limited to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
By signing below, you acknowledge that you have received a copy of your job description and requirements for your position with City Experiences

 

About Us:

City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

 

The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

City Experiences is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, City Experiences participates in the E-Verify program in certain locations.

We encourage qualified applicants with arrest and conviction records to apply.

 

#indhp

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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