Job Description:
. ESSENTIAL JOB FUNCTIONS: (includes but is not limited to the following)
- Answer incoming reservation calls.
- Complete reservations in the computerized reservation system.
- Keep abreast of all food & beverage venues and menus.
- Check availability on a continuous basis.
- Perform other related duties as assigned.
- Greet guest in a warm and friendly manner.
- Answer the telephone and facilitate guest requests.
- Using the table management system, manage incoming reservations and venue floor.
- Assist with daily administrative work as per direction of the venue manager.
- Perform other related duties as assigned.
PERFORMANCE REQUIREMENTS: (knowledge, skills, and abilities)
- Knowledge of basic food and beverage products.
- Ability to perform basic/intermediate math skills.
- Ability to operate office equipment and Table Management system.
- Ability to read, write, and understand English.
- Ability to communicate effectively and establish and maintain effective working relationships with guests, staff and management.
- Knowledge, understanding and compliance of policies and procedures, job descriptions, daily memorandums, chemical labels and other instructions.
PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:
- Prolonged standing and sitting.
- Eye/hand coordination and manual dexterity.
- Ability to distinguish letters, symbols, and colors.
- Normal vision and hearing range.
TYPICAL WORKING CONDITIONS:
- Work may be performed in small area having a three-foot access.
- Ability to tolerate varying conditions of noise level, temperature, illumination, and air quality.
Responsible to greet guests in an upbeat, friendly and courteous manner.